IT/OT Support Engineer
Apm Terminals
MA - Tangier
il y a 1j

PRINCIPAL ACCOUNTABILITIES :

  • Provide end-user support services, including but not limited to Office applications, desktops, laptops, printers and mobile phones
  • Provide support, conduct maintenance, resolve incidents, and implement change for local IT infrastructure services and assets, requiring hands-on interaction.
  • Including, but not limited to datacentre racks, cabling, network and server equipment.

  • Provide support, conduct maintenance, resolve incident, and implement change for local OT infrastructure services and assets, requiring hands-on interaction.
  • Including but not limited to CCTV / OCR equipment, biometric readers, radio equipment and VMTs

  • Support the regional IT service delivery team when they require hands-on onsite IT / OT support for incident and change management
  • Install and replace end user and IT / OT infrastructure hardware devices
  • Resolve incidents within agreed service levels
  • Participate in regional CAB
  • Qualifications :

  • Minimum Bac +3 in Network and Systems
  • CCNA certification Mandatory, (CCNP, MCSE, ITIL any preferred)
  • Experience :

  • Requires at least
  • 3 years (larger / automated / more complex) of computer network administration or IT communications experience, in a medium to large organization.
  • Skills :

  • Must have thorough understanding of LAN / WAN and server architecture for installation, administration, and on-going maintenance.
  • Relevant experience with Cisco Wireless Technologies
  • Must have a thorough understanding of applied networks technologies including : protocols, RF, optical ring topology, fiber connections and types etc.
  • Must have a thorough understanding, Voice telephony and related infrastructure.
  • Requires demonstrated knowledge of IT-related hardware and software systems.
  • Requires demonstrated ability and knowledge to troubleshoot a wide variety of infrastructure network and communication problems as they arise in the workplace.
  • Must be familiar with various Operating Systems and Microsoft Office software.
  • Must be multi-task oriented with proven ability to execute several activities simultaneously.
  • Must have good analytical skills to be able to relate and analyse the business requirements and configure the infrastructure to meet the business needs.
  • Understanding of Port Equipment, Automated systems and controls and related industrial infrastructures architecture could be an added advantage.
  • Proven ability to work under cross functional teams having high levels of collaboration
  • Proven ability to establish and maintain technical and process documentation for both project implementation phase and post implementation operations.
  • Languages Known :

  • Speak / Write / Understand English on working and communication level is a must.
  • Knowledge of French and / or Arabic is an advantage.
  • Infrastructure & Network Expert

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