Customer Business Manager
Honeywell Intelligrated
MAR, Casablanca
il y a 12j

Manage all aspects of engagements with existing and new customers for our Aerospace Business Unit in African Continent. You will build relationships and understand customer business in order to provide appropriate products or solutions.

You will define sales and growth strategy toward key customers while aligning with critical sales business objectives. You will identify opportunities and build credibility with customers Utilize your product knowledge to deliver the value proposition to the customers

Primary Responsibilities :

  • Leadership / Relationship
  • Develop professional relationships with customer senior leadership, decision-makers, stakeholders, and influencers
  • Thoroughly understand the customers’ business and strategic direction in order to identify opportunities that profitably grow Honeywell’s business
  • Provide timely communications that consistently, accurately, and effectively present details, actions, and status to organizational leadership and audiences
  • Adhere to a rigorous, timely Management Operating System (MOS) and establish regular Management Operating Reviews (MORs)
  • Financial Management
  • Integrate clear plans for the relationship building, risk mitigation, and opportunity capture required to advance / grow the customer business
  • Deliver on AOP and STRAP commitments, including revenue, operating income (margin), and working capital (cash) performance
  • Drive with the credit-and-treasury-services team a timely accounts receivable process with 95% or better alignment to payment targets
  • Business Management
  • Support the Finance team with a timely and accurate detailed forecasting MOS in order to support the SRO process.In partnership with C&PS, baseline as necessary
  • Operator Support Improvement requirements (issue characterization, root-cause-and-corrective-actions, & targets) and facilitate successful execution of the associated plan
  • Business Development (Pursuits / Sales / Growth)
  • Drive new business
  • Ensure effective coordination with the management, sales, L&C, and other team members needed to win new business
  • Provide guidance on complex pursuits, capture short-cycle orders, lead / support retrofit-modification-upgrade opportunities, and facilitate contracts finalization
  • Deliver on year-over-year growth, profitability, and win rate objectives
  • Act as a decision point for marketing, pricing, capturing, and contracting new customer business
  • Tactical Account Management


  • Bachelors’ degree in engineering, business or operations or equivalent.
  • Previous business experience, including but not limited to business management, engineering, sales, operations, finance, contracts, customer support
  • Fluent in English

  • Significant experience in a Sales / Account Management related field
  • Excellent communication skills
  • Ability to influence at varying levels across the organization
  • Ability to handle multiple priorities and navigate in a highly matrixed environment

  • Extensive Travel Required

  • Job ID : req189264
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