Field Service Support Associate
Casablanca, Morocco
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Job Description

  • Administrate service maintenance tasks of all types carried out by field services work force using relevant databases and applications to ensure up-to-date data for all customers at all times
  • Meet the quotation and contract administration requirements set by field service and field sales teams, supporting sales targets for PQ products and related service maintenance contracts
  • Proactively act to understand and solve customer needs and identify solutions to non-standard tasks / queries
  • Constant copperation with sales, service and PQ product departments in order to acquire and maintain an extensive knowledge of the internal workings of these departments and their processes
  • Gain deep understating on the distributed product portfolio and related services with the clear understanding of the impact it has on the customer
  • Able to detect and escalate problem or error with data that he / she is responsible for Proactive participation in team related tasks (projects, events, visitors, extra tasks)
  • Qualifications

    Bachelor’s degree (BS / BA) from an accredited institution or equivalent professional degree

    Customer service experience preferably on electrical / IT / telecommunication business

    Excellent and Comprehensive knowledge of Eaton’s products and services on Electrical PQ products. Detailed and advanced knowledge and competency in Eaton proprietary tools and applications : ERP, CRM, Case Management, and other Eaton Tools (Oracle, JOE, etc.)

    Good analytical skills to manage databases of customer data with high reliability, Proficient in creative problem solving, conflict resolution, and managing priorities.

    Able to support other team members beside daily work

    We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.

    We make what matters work. Everywhere you look from the technology and machinery that surrounds us, to the critical services and infrastructure that we depend on every day you’ll find one thing in common.

    It all relies on power. That’s why Eaton is dedicated to improving people’s lives and the environment with power management technologies that are more reliable, efficient, safe and sustainable.

    Because this is what matters.

    We are confident we can deliver on this promise because of the attributes that our employees embody. We’re ethical, passionate, accountable, efficient, transparent and we’re committed to learning.

    These values enable us to tackle some of the toughest challenges on the planet, never losing sight of what matters.

    Job : Sales

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