Helpdesk Senior Associate
Times Business Solutions
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Job Description

Location : Casablanca, 08, MA

Company : NTT DATA Services

At NTT DATA we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees have been key factors in our companys growth and market presence.

By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA Services and for the people who work here.

Req ID : 63824

Provide first-level support

Use troubleshooting techniques and tools to identify technical defects / issues

Assign incidents in line with documented guidelines and procedures

Actively support the customer in all aspects through to problem resolution, keeping the customer informed and updated throughout life of incident

Clearly and concisely log and track details of solutions provided to resolve customer issue (logs all ACD calls, emails and call-

backs) maintaining and updating customer database

Consistently perform to set targets

Escalate problems in line with documented procedures, as appropriate

Maintain comprehensive knowledge of service offerings along with future industry products and technologies

Attend required technical training sessions and make effective use of assigned lab time

Comply with schedule adherence to ensure overall service level targets are achieved

Identify and provide input on unique or recurring customer problems

This is a full-time salaried position with a group company within NTT DATA. Please note, 1099 or corp-2-corp contractors will NOT be considered.

This position is only available to those interested in direct staff employment opportunities. We offer a full comprehensive benefits package that starts from your first day of employment.

Job Segment : Database, Help Desk, Information Technology, Technology

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