Company description
The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at affordable prices .
We are part of IKEA Al-Homaizi Limited, operating in three countries - Kuwait, Jordan, and MOROCCO.
Our keywords are Home, People, Happiness, Development, Leadership, Inclusion & Diversity, All with Passion!
Join us to bridge your dreams and unique ideas within an organization that believes in People !
Job description
To lead the Delivery & Assembly department and work with the Logistics to ensure customer expectations are met and goods assembled & delivered as per agreed timeline.
Establish and maintain service agreements with internal stakeholders and external partners in order to protect operational standards and help safeguard the IKEA culture.
To analyse and act on the results of the IKEA Customer Satisfaction Survey, IKEA Brand Capital report and commercial reviews.
To ensure all relevant country strategies and priorities are aligned in the store business and action plan.
Identify, recruit and develop the many talents in the Delivery & Assembly department, to grow co-workers within the department.
To monitor the productivity of the Delivery & Assembly department in order to take relevant actions to achieve the goals for growth, budget and performance in the store business plan and logistics action plan.
To ensure the building of business competence by supporting managers, group leaders and team leaders in setting and working on relevant goals and agreed development plans.
To live the IKEA values and nurture a strong and thriving IKEA culture that inspires colleagues to reach extraordinary achievements in the store, specifically in the Delivery & Assembly department.
To ensure that the department works in compliance with the IKEA Code of Conduct, internal IKEA regulations and local legislation relating to health, safety and security and the environment.
Understand department action plan and support the goals and targets given to me by my manager to ensure the effective execution of our action plan.
Knowledge
Understand budget, cost and key performance measurements used to plan, follow up and steer the business.
Analytical and numerical skills.
Understanding how to create business in the IKEA multichannel retail environment.
A proven record of strong and successful leadership.
Understand the business plan process in the store.
Understand life at home in your Primary market Area.
Motivation
Passionate about selling and getting the best for the customer.
A passion for developing people and talent.
You get as much out of helping your team achieve and develop as you do your own achievements.
A passion for and interested in people’s everyday life at home and home furnishing.
Enjoy working in a fast-paced and future-oriented environment.
Capabilities
Ability to lead business through people by demonstrating strong leadership capabilities.
Ability to make things happen by championing flexibility, speed and simplicity.
A considered decision-maker.
Your leadership is based on performing and delivering while learning and developing. 
