Delivery & Assembly Manager - Central Unit Morocco
IKEA
Casablanca, Casablanca-Settat
il y a 5j

Company description

The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at affordable prices .

We are part of IKEA Al-Homaizi Limited, operating in three countries - Kuwait, Jordan, and MOROCCO.

Our keywords are Home, People, Happiness, Development, Leadership, Inclusion & Diversity, All with Passion!

Join us to bridge your dreams and unique ideas within an organization that believes in People !

Job description

  • To lead the Delivery & Assembly department and work with the Logistics to ensure customer expectations are met and goods assembled & delivered as per agreed timeline.
  • Establish and maintain service agreements with internal stakeholders and external partners in order to protect operational standards and help safeguard the IKEA culture.
  • To analyse and act on the results of the IKEA Customer Satisfaction Survey, IKEA Brand Capital report and commercial reviews.
  • To ensure all relevant country strategies and priorities are aligned in the store business and action plan.
  • Identify, recruit and develop the many talents in the Delivery & Assembly department, to grow co-workers within the department.
  • To monitor the productivity of the Delivery & Assembly department in order to take relevant actions to achieve the goals for growth, budget and performance in the store business plan and logistics action plan.
  • To ensure the building of business competence by supporting managers, group leaders and team leaders in setting and working on relevant goals and agreed development plans.
  • To live the IKEA values and nurture a strong and thriving IKEA culture that inspires colleagues to reach extraordinary achievements in the store, specifically in the Delivery & Assembly department.
  • To ensure that the department works in compliance with the IKEA Code of Conduct, internal IKEA regulations and local legislation relating to health, safety and security and the environment.
  • Understand department action plan and support the goals and targets given to me by my manager to ensure the effective execution of our action plan.
  • Knowledge

  • Understand budget, cost and key performance measurements used to plan, follow up and steer the business.
  • Analytical and numerical skills.
  • Understanding how to create business in the IKEA multichannel retail environment.
  • A proven record of strong and successful leadership.
  • Understand the business plan process in the store.
  • Understand life at home in your Primary market Area.
  • Motivation

  • Passionate about selling and getting the best for the customer.
  • A passion for developing people and talent.
  • You get as much out of helping your team achieve and develop as you do your own achievements.
  • A passion for and interested in people’s everyday life at home and home furnishing.
  • Enjoy working in a fast-paced and future-oriented environment.
  • Capabilities

  • Ability to lead business through people by demonstrating strong leadership capabilities.
  • Ability to make things happen by championing flexibility, speed and simplicity.
  • A considered decision-maker.
  • Your leadership is based on performing and delivering while learning and developing.
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