Customer Service Team Manager (Fluent French and English Required)
Rabat, MA
il y a 3j
  • Degree qualified
  • Relevant experience in direct people management.
  • Fluency in French & English languages (written and oral)
  • Microsoft Excel
  • Maintains a high level of professionalism and approach-ability
  • Can confidently facilitate team discussions and communicate business messages
  • Experience in coaching and leading employees
  • Understanding of and practical experience in effective coaching techniques
  • Can support employees through individual development plans
  • Confidence to interview applicants and demonstrate understanding of the performance and leadership bar to effectively apply it on hiring decisions
  • Role model for contact handling skills. Is able to review contacts to identify WOW moments, examples for excellent Customer Service and opportunities to support associates with coaching
  • Excellent time management, organizational talent and presentation skills.
  • Can deal with constant change positively and maintain high motivation
  • Drives team engagement and actions through internal survey results and insights.
  • Helps associates understand the performance bar and supports them to reach it
  • Completes tasks on time to a high quality standards
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