Relevant experience in direct people management.
Fluency in French & English languages (written and oral)
Maintains a high level of professionalism and approach-ability
Can confidently facilitate team discussions and communicate business messages
Experience in coaching and leading employees
Understanding of and practical experience in effective coaching techniques
Can support employees through individual development plans
Confidence to interview applicants and demonstrate understanding of the performance and leadership bar to effectively apply it on hiring decisions
Role model for contact handling skills. Is able to review contacts to identify WOW moments, examples for excellent Customer Service and opportunities to support associates with coaching
Excellent time management, organizational talent and presentation skills.
Can deal with constant change positively and maintain high motivation
Drives team engagement and actions through internal survey results and insights.
Helps associates understand the performance bar and supports them to reach it
Completes tasks on time to a high quality standards
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