Operational Excellence Project Manager
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Who we are :

Jumia is the leading pan-Africa e-commerce platform. Founded in 2012, Jumia’s mission is to improve the quality of everyday life in Africa by leveraging technology to deliver innovative, convenient and affordable online services to consumers, while helping businesses grow as they use our platform to reach and serve consumers.

Our platforms consistof our marketplace, which connects sellers with consumers, our logisticsservice, which enables the shipment and delivery of packages from sellers toconsumers, and our payment service, which facilitates transactions amongparticipants active on our platform in selected markets.

Through our onlineplatforms, consumers can access a wide range of physical and digital goods andservices, fashion, electronics, beauty products and also hotel and flightbookings or restaurant delivery.

With over 3,000employees in 14 countries spanning across 6 African regions, Jumia is led bytop talented leaders offering a great mix of local and international talentsand is backed by very high-

profile shareholders. Jumia is committed to creatingsustainable impact for Africa. Jumia offers unique opportunities in a vibrantand booming environment, creating new jobs, new skills, and empowering a newgeneration.

We are looking for talented people with a passion for Africa tojoin our team and embark on our exciting journey!

What weare looking for :

Expected background and technical skills :

As a member of the Central Operational Excellence Team, you will be a swiss-knife in the organization, working on improving processes on diverse topics, from logistics to customer service to marketing.

You will be travelling between our major markets and you will discover how business is done in various countries in Africa (multiple base locations are possible).

  • Documentexisting business and technology processes as well as suggest improvements. Todo this, you will communicate with the various teams involved in the processand observe how things work on the ground.
  • Work with our Porto IT Hub to create specifications needed for process improvement tech development
  • Work with country teams to roll-out any techimprovements in their respective countries and help train any teams affected bythe improvements
  • Support local country teams in running day-to-daybusiness processes, where and when the need occurs
  • Assess processesin the different countries over time and help rectify any deviations from thetarget process
  • Required Skills & Qualifications :

  • Master’s Degree (Engineering preferred) with 3 to 5 years experience
  • Arab, French and English speaking
  • Ability to implement effective operational processesand identify opportunities for continuous performance improvement
  • Understanding the communication and presentationskills required to successfully implement changes in a company
  • Proven project management, leadership and businessanalysis skills
  • Understanding of Lean methodologies and practices would also be beneficial
  • Flexible attitudeto working hours and travel expected.
  • We Offer :

  • Aunique experience in an entrepreneurial, yet structured environment, growing ata very high rate
  • A unique opportunity of discovering Africa and havingstrong impact in building the African e-commerce sector
  • A unique opportunity to learn about diverse processesthat make a business efficient and successful
  • An unparalleled personal and professional growth asour longer-term objective is to train the next generation of leaders
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