Technical Support Specialist-German Speaker
Times Business Solutions
Morocco
il y a 19j

Job Description

Provides first Level Technical Support on Dell supplied products and / or peripherals

Identifies and resolves issues affecting customer client systems

Monitors and tracks issues to ensure accurate resolution

Uses troubleshooting techniques and tools to identify technical defects / issues

Assumes a proactive role in technical support call avoidance by identifying known problems and documenting resolutions

Essential Requirements

Bachelors degree or equivalent in IT, hardware or software obtained in the last 12 months

Fluency in German with a good level of English & French

Excellent telephone and customer handling skills

Ability to deal professionally with demanding customers

Ability to learn new products and technologies

Benefits

We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities all to create a compelling and rewarding work environment.

If youre keen to help customers get the best from truly ground-breaking technology, this is your opportunity to develop with Dell.

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.

All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and / or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.

Dell will not tolerate discrimination or harassment based on any of these characteristics. Learn more about Diversity and Inclusion at Dell .

Job Family : Product-Services Graduates Job ID : R88321

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