IT Technician
Marrakech, Morocco
il y a 12j

Hotel Overview :

The hotel features opulent guest rooms and suites overlooking our 18-hole Golf Course and the Altlas Mountains. Indulge in one of our six eclectic restaurants and bars offering local and international cuisine, a 2,000 sqm swimming pool, a 3,500 sqm Spa in collaboration with Clarins which offers the ultimate escape and relaxation.

The Kids Club promises our little ones a world of discoveries, and a Sports Centre to ensure you remain fit while on the road.

Summer of responsabilities :

Reporting to the IT Director, responsibilities and essential job functions include but are not limited to the following :

  • Participate in the development of the IT plan and oversee its implementation;Meet the needs of different departments on computer problems;
  • Maintain the computer and office equipment of the entire establishment;Ensure the optimal functioning of computer systems, networks and applications;
  • Monitor and analyze performance, implement measures that can improve the quality or productivity of systems;Develop the rules of use, in accordance with the norms and standards of the company and in compliance with the service contracts (Administration and operating procedures, documentation, promotion) and control their application;
  • Update basic repositories (equipment, configuration of hardware and associated software);Establish the backup, recovery and escalation strategy and monitor its application;
  • Ensure the implementation of security measures defined by the ownerParticipate in preventive and corrective maintenance actions while ensuring their quality;
  • Validate the installation and integration of new tools (or systems, or networks and telecoms) in the production environment;
  • Ensure technology watch on the different aspects of the infrastructure it is responsible for (hardware, software, architecture, protocol, transfer mode);
  • Validate the adequacy of internal and external support contracts with business needs.All other tasks as assigned.

    Qualifications :

  • Prior experience in IT is a definite asset;
  • Responsible and reliable;
  • Ability to work effectively under pressure in a fast paced environment;
  • Organization, team spirit, initiative, resourcefulness, flexibility and empathy;
  • Ability to focus on customer needs, staying calm and courteous at all times;
  • Have a high availability to work day, evening, night and weekend;
  • Efficient management of computer systems and networks;
  • Reduced downtime of systems and networks;
  • Quality of service offered to internal customers.
  • Physical Aspects of Position(include but are not limited to) :

  • Constantstanding and walking throughout shift
  • Occasionallifting and carrying up to 20 lbs
  • Occasionalascending or descending ladders, stairs and ramps
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