To ensure that systems and methods stated in IKEA Concept Documentation are implemented in the Showroom and Self-serve furniture area operations;
Work with the Communication & Interior Design Manager to ensure that the IKEA store provides a commercial range presentation in the Showroom and Self-Serve areas to enable customers to perceive IKEA as a competent home furnishing specialist;
Strive to reach the IKEA positioning objectives. Guide the performance in the Showroom and Self-serve furniture area operations towards maximized sales and optimized long-term profit by :
Applying sales methods in accordance with the Selling in the Showroom the IKEA way manual and the Range presentation the IKEA way manual.
Ensuring the implementation of the sales objectives defined in the furniture range sales budget.
Setting standards for the store operating procedures in the Showroom and Self-serve furniture area.
Proper performance management of staff by ensuring that all co-workers are properly trained, and implementing development programs to secure the store performance and succession needs;
Maintaining in-depth knowledge of the local home furnishings market (e.g. customers, trends and competition);
Conducting regular competitor analysis and take appropriate actions based on agreements with your matrix manager;
To develop and implement the annual business plan with the store management team in regards to your own department and areas of responsibility;
Responsible for the planning, execution and follow-up of the stores’ commercial calendars;
To work with the marketing and Sales & Range manager in Service Office to plan and organize marketing activities related to the commercial calendar;
Consistently following up and communicating to the store manager, the store management team and the shopkeepers the agreed KPI’s within your area of responsibility.
General retailing experience :
Previous IKEA / home furnishings experience preferred;
Must have strategic, analytical and tactical abilities;
Strong enthusiasm and interest in home furnishings;
Must have the ability to quickly develop in-depth knowledge of local market business conditions and competitive environment;
Must have highly developed merchandising and sales steering knowledge;
Must be able to understand complex personal sales and the long decision-making process by customers buying furniture (which is usually a large investment for the customer).
Skills : Communication skills
Must have excellent communication and interpersonal skills
Must be able to share knowledge and learning
Must be able to build working relationships
Must be able to speak and understand English
Must have proven leadership abilities and lead by example;
Must have the ability to bring out the best in co-workers and to motivate and develop the organisation;
Must have the ability to create an environment where the IKEA values are a strong and living reality that embraces the diversity of co-workers and visitors.
Computer Skills :
Professional use of MS-Office;
Able to quickly learn and adapt to localized computer programs.
Before you click apply : Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV (English version) to further boost your visibility.