System administrator and virtualization
Casablanca, Morocco
il y a 6j
source : Tanqeeb

Missions :

  • Overall responsibility of Intermediate level for technical support (Incident, Problem, Critical Changes)
  • Driving Change management , approvals, monitoring of effective change execution
  • Acts a single point of Technical contact during Technical Escalation Management
  • Able to Perform Audits on Customer and recommend the Best Practices.
  • Experience in documenting / reviewing SOPs, upgrade drafts, and change reports.
  • Perform Incident Management Including Service Request and Restoration for Major / High severity Tickets.
  • Understanding customer requirement and conducting POC Demos for new customers and solutions.
  • Risk Analysis & Mitigation in reference Customer.
  • Mentoring & training to team competency enhancement
  • Support Business Based on Organisation requirement.
  • Practice of the English language and management of the customer relationship in an international context (written and oral English essential).
  • Qualifications

  • You have proficiency and total hands on experience ( +6 yrs) Certification will be added advantage. At least 3 years of hands on experience on below technologies.
  • VMware vSphere, Hyper-v.
  • VMware Horizon View, vWorkspace.
  • Knowledge in AWS, Azure.
  • SCOM.
  • SCCM, Chef Infra.
  • Good Knowledge in windows server.
  • Good Knowledge in Physical Infrastructures (Rack Servers, Blade Servers, Chassis..Etc.).
  • Basic / Intermediate Network Knowledge.
  • Basic / Intermediated ITIL Knowledge.
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