A Solution Architect (SA) is a strategic position to our customers within the professional services organisation. The SA is responsible for translation of customer business and technical requirements into a comprehensive solution.
SA’s are experienced customer consultants within strong interpersonal skills and broad business, technical, and interactive marketing industry knowledge.
Lead consultative engagements with customers on the technical and business challenges related to their digital marketing initiatives.
Complete Solution ownership from requirements gathering to solution delivery working with variety of technical / non technical stakeholders.
Create, manage and present an actionable BRD / FSD (Blueprint) that aligns a customer’s business needs to Salesforce Marketing Cloud & associated products.
Present high-level overviews of the Salesforce Marketing Cloud architecture and integration capabilities.
Conducts solutions presentations and obtains customer acceptance to solution design. Guides customer through Solution deployment
Managing multiple client engagements and work with associated team members.
Actively participate in the community delivering reusable assets, success stories and helping the community grow.
Support Account Executives and Go To Market teams with sales opportunities by validating solutions & identifying opportunities in existing accounts.
Travels to client sites for onsite discovery and solutions presentations. Not expected to exceed 25%
Demonstrable experience of solution design & technical delivery of SAAS platforms / equivalent.
Experience leading customer facing discovery sessions to conceptualise and design complex business solutions.
Experience documenting customer problems and software solutions using BRDs FSDs, wireframes, diagrams, workflows and mockups.
Excellent presentation and verbal skills with technical, non-technical, end-user, and executive audiences
Past experience developing SQL with a RDBMS such as MySQL, Oracle, or MS SQL Server
Strong understanding of SOAP APIs, REST APIs and integration architectures.
Familiarity with SDLC methodologies including requirements, design, implementation, testing and maintenance
Understanding of sales process and methodologies preferred.
Experience in the interactive marketing industry preferred but not essential