Butler
FRHI
Marrakech, Morocco
il y a 2j

Hotel Overview :

The hotel features opulent guest rooms and suitesoverlooking our 18-hole Golf Course and the Altlas Mountains. Indulge in one ofour six eclectic restaurants and bars offering local and international cuisine,a 2,000 sqm swimming pool, a 3,500 sqm Spa in collaboration with Clarins whichoffers the ultimate escape and relaxation.

The Kids Club promises our littleones a world of discoveries, and a Sports Centre to ensure you remain fit whileon the road.

Summer of responsabilities :

Reporting to the In RoomDining Director, responsibilities and essential job functions include but arenot limited to the following :

  • Identify and anticipatecustomer needs and provide personalized service;
  • Provide catering services asneeded;
  • Help clients to carry outtheir projects or facilitate the visits they wish to undertake during theirstay;
  • Respond to all customerinquiries and follow up;
  • Understand and know theservices, technology, equipment, uses and systems provided in the suites;
  • Assist clients with hotelfacilities in an informative and useful way;
  • Comply with the department'spolicies, procedures and service standards;
  • Comply with all securitypolicies;
  • Other tasks, as assigned.
  • Qualifications :

  • Previous customer serviceexperience required;
  • Professional presentation;
  • Exceptional customer serviceskills and high oral communication skills;
  • Knowledge of MicrosoftWindows applications an asset;
  • Excellent interpersonalskills and problem-solving skills;
  • Particularly responsible andreliable;
  • Ability to work effectivelyunder pressure in a fast paced environment;
  • The ability to work in a team;
  • Ability to focus on customerneeds, staying calm and courteous at all times.
  • Physical Aspects of Position(include but are not limited to) :

    Constantstanding and walking throughout shift

    Occasionallifting and carrying up to 20 lbs

    Occasionalkneeling, pushing, pulling

    Occasionalascending or descending ladders, stairs and ramps

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