With a 3 years experience as a customer advisor, you will be in charge of our customers’ requests (catering to their needs, centralizing issues ).
You will be taking care of our customer’s requests, catering to their needs and expectations and respecting internal policy in terms of quality and following set deadlines.
In parallel, you will develop in-depth knowledge of different aspect of the product and liaise with internal services on behalf of our members.
You will be in charge of managing the analysis of customer needs, giving personalized advice, providing recommendations and solutions.
You will centralize issues brought up by our customers, will analyze the processes and procedures and will make proposals aiming to improve them.
You will join a young and dynamic team who provides an exceptional service.
CANDIDATE PROFILE :
Educated to degree level, the ideal candidate needs to have :
Excellent relational abilities in order to interact in a professional way with his various interlocutors
Passion for delivering exceptional service
Excellent communication and interpersonal skills as well as written language proficiency (French, English, Spanish, Italian, Dutch, German, Portuguese, Brazilian, Russian, Polish )
Problem solving and decision making skills, proactive and a good team player
Ability to work with autonomy
Organizational skills and respect for deadlines