1. Assist the Director of Rooms & Front Office Manager in all aspects of the department and ensure service standards are followed 2.
Provides managerial support for Front Desk, Regency Club and Guest Services in the daily operational duties for these areas 3.
Consistently offer professional, friendly and engaging service 4. Ensure proper staffing and scheduling of all Front Office colleagues in accordance to productivity guidelines 5.
Communicate through pre-shift logs, emails and departmental meetings all pertinent information for the respective shift and areas of operation 6.
Assist guests regarding hotel facilities in an informative and helpful way 7. Follow department policies, procedures and service standards 8.
Follow all safety policies 9. Other duties as assigned