Account Manager
Casablanca, Morocco
il y a 6j
source : Tanqeeb

As the Account Manager you will :

  • Ensure the timely and successful delivery of Flytxt solutions as agreed and contracted with the customer. Identify areas of improvement to further revenues from the customer.
  • Develop relationship of trust with key stakeholders at customer’s end. Ensure that this healthy relationship is maintained between customer and Flytxt at all levels.
  • Develop new business with existing clients. Negotiate and close agreements to maximize profits
  • Ensure timely invoicing & collection as per the contracted terms for Flytxt solutions and services delivered to the customer
  • Monitor key account metrics and forecast trends. Clearly communicate the progress of monthly / quarterly initiatives to internal and external stakeholders
  • Keep the customer appraised about Flytxt roadmap and new capabilities being introduced
  • Transform Clients to promoters. Demonstrate value to clients. Obtain new customer references from existing customers
  • Manage cross functional teams to ensure collaborative teamwork.
  • Optimize resource costs by judiciously selecting and allocating resources in a timely manner.
  • Qualification :

  • 14+ years of Relevant experience
  • MBA from a recognized B-School preferably.
  • Track record of successful account management experience with Telecom Operators in multiple geographies as clients.
  • The ability to make impactful customer centric solution presentations to customer organizations (CMO / Marketing Director, Product Heads, Technical Heads)
  • Ability to identify, connect and network with key stakeholders at the customers end on a regular basis.
  • Understand commercials, contracts and the ability to negotiate sustainably profitable commercial terms and conditions
  • Ability to manage multiple functional teams and facilitate collaborative team work to achieve effective results.
  • Should have managed teams with multicultural background
  • Should have a good understanding of the latest trends in Customer Value Management (CVM) in the Telecom Industry, developments in AI and emerging technologies
  • Fluency in French and English is must (fluency in Arabic would be an added advantage)

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