Sales Operations Manager – Commercial IT Africa
Casablanca, Casablanca, ma
il y a 3j

Job Description

The newly established and growing Sales Operations Africa department is looking for a resilient, experienced, and adaptable manager to improve the regional Commercial IT backbone serving to execute the regional sales strategy, concepts, and new business models.

Main responsibilities will be the following :

  • Improve existing and introduce new SAP SD processes in collaboration with central departments for the process areas of lead-to-order, order-to-cash and claims-to-resolution
  • Steer, guide, and audit as Super Key User the African Key User community with regards to process improvement, execution, and controls for daily operations as well as technical upgrades
  • Harmonize, standardize, trigger customization of SAP SD control parameters, technical SAP roles, steering tables impacting lead-to-order, order-to-cash, claims-to-resolution processes and approval workflows
  • Ensure regional applicability of central processes (sales governance controls, directives, regulations, best practices) in Commercial IT business process landscape
  • Ensure business benefits and change management for new ERP processes
  • Execute, coordinate and audit the implementation / monitoring of detective controls for ERP systems
  • Support on behalf of the region the global S4 / HANA requirements engineering and structure modelling validation in RB and PT pre-studies and pilot projects
  • Act as single point of contact to central auditing and internal controls departments for audit and compliance topics in ERP systems
  • Act as single point of contact to central ERP development team for regional requirements engineering and prioritization, business requests and regression testing for ERP improvements
  • Act as single point of contact to regional digital business unit department for ERP interface templates of digital / business applications (e.
  • g. Sales CRM, B2B Portal, e-Commerce etc.)

  • Coordinates with B2B Portal Managers operational / improvement topics related to ERP backend interface template
  • Supports identification, evaluation and execution of automation potential and process deviations for Commercial IT processes
  • Supports Commercial IT rollouts, technical upgrades and business change requests together with the Key User Community and the central PT digital / IT department
  • Acts as Commercial IT consultant for evaluating business cases to introduce new sales concepts and business models
  • Develop and consolidate Commercial IT training material (videos) for SOP on-boarding and academy
  • Qualifications

  • Bachelor or Master Degree in areas of Business Administration or Engineering / Computer Science with Business Administration
  • Fluent in English, French and Arabic helpful
  • Target oriented and pragmatic, with get-it-done attitude
  • Structured working style
  • Good communication skills
  • IT-affine, skilled in analytics and generating insights and process improvements from data
  • Proactive, self-directed, self-motivated with the ability to work independently and within a team
  • Ability to work in a fast pace environment and to handle multiple topics simultaneously
  • Persistent and able to work-around obstacles
  • International background with accumulated intercultural competence
  • Strong willingness to learn and expand areas of expertise, especially in commercial processes as well as other related digital and IT areas
  • Minimum 3 years work experience, preferably in sales customer services / sales / sales operations with IT affinity
  • Experience in working in large corporation with extensive SAP system and business process landscapes
  • Demonstrated project management experience, preferably in agile project management context
  • Come join a creative team, apply now!

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