About Glovo :
We’re a Barcelona-based startup and the fastest-growing delivery player in Europe, Africa, and Western Asia. With food at the core of the business, Glovo delivers any product within your city at any time of day.
At Glovo, you’ll have the job of your life while working together towards our shared vision to give everyone easy access to anything in their city.
We welcome top performers that will bring new ideas, diverse perspectives, and provide you the opportunities and freedom to grow and make a real impact on millions of lives all while having fun!
We believe that diversity adds incredible value to our teams, our products, and our culture. We know that the best ideas and solutions come by bringing together people from all over the world and by fostering a culture of inclusion where everyone feels heard and has the chance to make a real impact.
It's because of this that we are committed to providing equal opportunities to talent from all backgrounds.
In your application, please feel free to note which pronouns you use (For example : she / her / hers, he / him / his, they / them / theirs, etc).
Your work-life opportunity :
The way we manage our company is built on the belief that by giving a WOW service to our clients, we will be able to change the delivery market.
How are we doing it? By paying attention to all the details. Glovo is a hyperlocal marketplace featuring the most trendy places in each city and delivering their products in less than 60 mins.
As an Account Manager of long tail, you will play a key role in the Glovo Account management team. You will be directly responsible for impacting all the long tail partners to make them grow, sell assets and improve user UX.
Be a part of a team where you will :
Give you the trust and support to grow, develop, and make a difference while encouraging you to bring your unique perspective to the table
Collaborate together and learn from each other
Maintain a good relationship between Glovo and our partners through scalable tools / initiatives and having good partner support.
Optimize Glovo visibility in our partners through marketing actions and our marketing kits.
Understand motives of inactive partners and churn and make plans to improve MoM.
Define scalable processes, making sure long tail partners are self-sufficient in using our tools.
Draw and execute plans to make the portfolio grow through promos, marketing activations and selling positioning assets
Identify new assets to sell to the long tail partners and implement the whole process.
Review and propose partner communications, ensuring partner engagement and long-term relationships.
Raise product requests to improve partners UX and scalability. Identify tech features improvements and give proactive feedback to HQ.
Work on improving Kpis for the long tail partners through comms, tech releases, new features implementation, and different analysis and tests
Improve operational efficiency of our partners by making sure we always deliver the best service to our customers.
You have :
An empathetic, inclusive and curious attitude
A passion to make a positive impact on the life of millions of people through technology
Customer Service or Business Consultancy
Preferably experience in FMCG, food-hospitality or on-demand delivery industry
Effective English written and communication skills
High level of excel skills required
Mass communication tools skills will be valued
Determined to get things done : no job is too big or too small
Organized and detail-oriented
Problem solver, data-driven with an analytical approach
Great interpersonal and communication skills
Comfortable working in a high growth and high-performance start-up with a fast pace
We are always looking for the best candidates, so if you think you would be a good fit even if you don't meet 100% of the requirements we would love to hear from you!
Main KPIs :
Scale Self-service promotool utilization rate (% of store addresses ID using promotool)
Improve the promotool traffic (unique partners visits)
Partner revenue & amount of partners buying assets
Ops Kpi as cancelations, Bad Ratings and Prep Time
N of partners doing orders
Churn over portfolio
Co responsible of partner activations sla
Main Areas of contact :
HQ partner comms
HQ Long tail team
Marketing local team
Operations local tem
Partner support team
Experience our Glovo Life benefits :
Enticing equity plan
Top-notch private health insurance
Monthly Glovo credit to spend on our restaurant products and zero delivery fee on all Glovo orders!
Discounted gym memberships
Flexible time off (take the time you need) and hybrid working model (own your time)
Enhanced parental leave including nursery support!
Online therapy and wellbeing benefit
External learning budget
What you’ll find when working at Glovo :
Gas : We work with energy, innovation and passion for what we do. We are committed.
Care : We act in the best interest of a sustainable future.
Good vibes : We always see the positive side in every situation and act with fairness and honesty with everyone regardless of gender, sexual orientation, religion, and abilities.
Stay Humble : We embrace mistakes and feedback to learn from them.
Glownership : We roll up our sleeves and get work done no matter our position and level.
If you believe you match these values, we look forward to meeting you!
Wanna take a peek into what it's like to work at Glovo? Follow us on Instagram and like us on Facebook!