Company Information Job Overview
TE Connectivity's Customer Service Teams interact with customers, company sales and / or service representatives to handle a variety of pre-
sales or post-sales service functions. They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE’s products or services.
They may promote and sell our company's products or services as well as investigate and resolve customer complaints. A key area of focus is to develop strong business relationships via TE's Extraordinary Customer Experience strategy.
Responsibilities & Qualifications
Monitoring of order entry via EDI and order entry including corrections / maintenance in SAP
Order follow up including tracking of deliveries & shipments
Early warning follow up and forecast monitoring
Intensive communication with the customers, about delivery schedules, pick up s, forecast planning, price and delivery information, handling of complaints, recoding of cross references
Intensive communication with planning & demand management about backlog delivery schedules, internal Escalations, forecast planning & changing demand
Intensive communication with Sales & Marketing about customer set up s & pricing
Communication & Support with Customer Service colleagues within EMEA
Active control on late payments and customer disputes resolution Competencies
Values : Integrity, Accountability,Teamwork, Innovation