CEO (Tour Leader) Coordinator

G Adventures

Marrakech, Morocco

il y a 3h

About the Role

Reporting to the Regional Operations Manager (ROM), the Tour Leader Coordinator (internally known as CEO Coordinator) is responsible for assisting the ROM in the management of all Tour Leaders (CEOs) and relevant processes involved in their successful tour operation from start to finish.

This includes management of all administration related to CEOs and all aspects of their performance management, swag inventory.

The CEO Coordinator will act as a role model and help mentor the CEOs they work with.

The CEO Coordinator will be responsible for the emergency phone in rotation with the regional operations team.

What You’ll Be Doing :

Multi-Brand Brand and Region Agnostic (Will likely be required to work across multiple regions / brands)Assist in ensuring the G Adventures brand and other client brands are properly represented throughout the region

Leadership

Assist with all CEO programs and initiativesAct as an ambassador and role model of the G Adventures core valuesMentor and coach CEOs to develop their customer service skills and strengthen their engagement with the businessFoster a culture of collaboration and innovation through ongoing brainstorming and other sessions with CEOsAssist with quarterly CEO performance reviews

Operations

Work closely with our partner to monitor the status of and changes to the tour leader schedule Participate in briefing and debriefing meetings with CEOs and preparation pre-trip documentsEnsure Covid 19 policies are adhered to and consistently monitored for changes;

support CEOs with the implementation of all proceduresOversight of day-to-day itineraries Assist with ROM on hiring and training of CEOs, as well as CEO admin

Commercial

Work closely with the product development, sales, and operations team to review existing CEO feedback to aid in innovation and product enhancement

Travellers

Assist and help the region with Health and safety of travellers and tour staffAssist in CEO related complaint resolution.

Communicate efficiently with all stakeholders on complaints to deliver appropriate solutions Assist with critical incident management as needed

Desired Skills and Experience :

1+ years of experience working in the tourism industry

On the road tour leader experience preferred

Familiarity with the geography of the region

Exceptional customer service and communication skills with proficiency in Google Suite

Self-motivated, highly organized, strong office administration skills

Ability to travel when necessary for the role

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