Technical support operators bac+3/4
offres-emploi.ma
Casablanca, MA
il y a 5j

Poste

Working with a team, your tasks will be :

  • Day to day operation of the client facing support desk and incident resolution process
  • Management / ticket allocation of queries relating to issues / queries about the systems, processes or 3rd party suppliers
  • Co-ordination of the companie responses to client queries in line with pre-agreed SLAs.
  • Fulfilment of internal request, queries and standard system parameter changes
  • Daily operation of system and services review
  • profile :

    bac+3 / 4 in computer sciences

    Strong analytical skills

    good people / communication skills

    solution oriented

    good english (written and spoken)

    experience (including internships) in the same field is a plus.

    Entreprise

    International group operating in payment solutions and processing systems looking for technical support operators.

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