JOB OVERVIEW :
One will Lead Design and Delivery of Technical Training Programmes.
As a Technical Training Manager, your responsibilities will include Identifying the Training Objectives and Conducting a Need Assessment.
You should be able to develop all the Training Material required to carry out Training sessions accordingly.
The Training Cycle would need to have System Learning Solutions and some Self-Directed Learning Opportunities. The goal is to ensure that all Employees Develop Technical Skills and Carry Out their Tasks More Efficiently.
Technical Training Manager will also Assess and Manage any Contractors utilized to deliver Specialised Training.
Responsible for Development and Delivery of Technical activities across the Business to enable Technical Employees, Sales Teams, And Business Partners;
Distributers, Contractors etc. Develop, Maintain, and Increase their Technical Product Capabilities and Knowledge.
Also responsible for Systems Training with the learning Solutions being delivered as a blend of face to face, eLearning and other self-directed learning opportunities.
KEY RESPONSIBILITIES :
TRAINING DEPLOYMENT :
Develop and Implement A Strategy to Build Regional Skills Capability.
Develop and Implement Customer Focused Solutions to ensure that Customers, Partners, And Employees Have Access to Relevant Content.
Ensure the Effective Development and Maintenance of Content.
Keep up to date with Technology and ensure the deployment of "new ways of working" to enhance the learning experience and provide business intelligence to the business.
Create a learning organisation by keeping up to date with business learning trends and applying new knowledge to the business.
Coordinating product-related trainings, including presenting new features and simulating activities in a demo environment.
Drive the Commercial Viability of The Training Function to Ensure Business Profitability.
SKILLS DEVELOPMENT :
Analyse Group Technical Training Needs and Identify Training Gaps.
Develop Technical Training Programmes that align with Business needs.
Prepares Technical Training Plans in line with the Group Strategy.
Implement Technical Training Programmes effectively.
Facilitate / Conduct Online and Face to Face Technical Training to Employees and Contractors.
Analyse Course Evaluations to Assess Technical Training Effectiveness.
Ensure appropriate learning tools are available and accessible.
Manage the delivery of internal and externally provided training.
Accelerate and complete Companys Accreditation Process as a Training Provider and / or its Training Programs.
Assist in the recruitment and management of trainees / learners.
Deliver results within training budget.
STAKEHOLDER ENGAGEMENT :
Engage Departmental Heads and Subject Matter Experts (SMEs) to review existing and develop new suitable content and materials for in-house courses.
Evaluate and Appoint Third Party Training Providers.
Communicate and provide feedback to organisation on effectiveness of training efforts.
Liaise with the relevant State Training Authorities and ensure legislative compliance.
MEASURES OF PERFORMANCE (INDICATORS) :
Application of Knowledge to Job / Transfer of Knowledge to Skill.
Increased Employee Productivity.
Voice of the Customer (VOC).
Total number of trained employees against the skills matrix.
Time to Proficiency (the rate trained learners produce results).
Overall impact on Organizational Performance Metrics.
Knowledge & Skill Retention.
Improved Engagement Levels based on Employee Development and future growth.
Engineering Degree or A Technical Qualification Degree or related field.
Additional Certification in Training e.g., Certified Technical Trainer a plus.
Certifications in Six Sigma required / very advantageous.
Minimum 05 years Technical Background.
Minimum 05 years in Management of the Technical Training Function.
Proven Work Experience as a Technical Training Manger.
Proven Experience in Technical Course Content Development.
Technical Sales expertise / background.
Technical Sales Training experience.
Demonstrated Strong Technical Abilities.
Ability to Lead Teams and Ability to Develop Key Talent.
Proven experience in Developing, Inspiring & Motivation of others.
Proven experience in Leading Teams and in Developing Key Talent .
Solid understanding of Six Sigma / LEAN process review.
Proven experience in Technical Training Project Execution & Management.
Knowledge of Web-Based Learning Platforms and Modern Educational Techniques.
Knowledge of French, English and Arabic required.
High Computer Literacy
Presentation / Training Facilitation Skills
Planning and Organisation Skills.
Training Materials Development Skills
Innovative for Impact
Build Extraordinary Teams
Lead with Continuous Improvement of Business Systems.