Technical Training Manager: Morocco
Khazimula Trading
Rabat, Rabat-Salé-Zemmour-Zaër Region, Morocco
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JOB OVERVIEW :

  • One will Lead Design and Delivery of Technical Training Programmes.
  • As a Technical Training Manager, your responsibilities will include Identifying the Training Objectives and Conducting a Need Assessment.
  • You should be able to develop all the Training Material required to carry out Training sessions accordingly.

  • The Training Cycle would need to have System Learning Solutions and some Self-Directed Learning Opportunities. The goal is to ensure that all Employees Develop Technical Skills and Carry Out their Tasks More Efficiently.
  • Technical Training Manager will also Assess and Manage any Contractors utilized to deliver Specialised Training.
  • PURPOSE :

  • Responsible for Development and Delivery of Technical activities across the Business to enable Technical Employees, Sales Teams, And Business Partners;
  • Distributers, Contractors etc. Develop, Maintain, and Increase their Technical Product Capabilities and Knowledge.

  • Also responsible for Systems Training with the learning Solutions being delivered as a blend of face to face, eLearning and other self-directed learning opportunities.
  • KEY RESPONSIBILITIES :

    TRAINING DEPLOYMENT :

  • Develop and Implement A Strategy to Build Regional Skills Capability.
  • Develop and Implement Customer Focused Solutions to ensure that Customers, Partners, And Employees Have Access to Relevant Content.
  • Ensure the Effective Development and Maintenance of Content.
  • Keep up to date with Technology and ensure the deployment of "new ways of working" to enhance the learning experience and provide business intelligence to the business.
  • Create a learning organisation by keeping up to date with business learning trends and applying new knowledge to the business.
  • Coordinating product-related trainings, including presenting new features and simulating activities in a demo environment.
  • Drive the Commercial Viability of The Training Function to Ensure Business Profitability.
  • SKILLS DEVELOPMENT :

  • Analyse Group Technical Training Needs and Identify Training Gaps.
  • Develop Technical Training Programmes that align with Business needs.
  • Prepares Technical Training Plans in line with the Group Strategy.
  • Implement Technical Training Programmes effectively.
  • Facilitate / Conduct Online and Face to Face Technical Training to Employees and Contractors.
  • Analyse Course Evaluations to Assess Technical Training Effectiveness.
  • Ensure appropriate learning tools are available and accessible.
  • Manage the delivery of internal and externally provided training.
  • Accelerate and complete Companys Accreditation Process as a Training Provider and / or its Training Programs.
  • Assist in the recruitment and management of trainees / learners.
  • Deliver results within training budget.
  • STAKEHOLDER ENGAGEMENT :

  • Engage Departmental Heads and Subject Matter Experts (SMEs) to review existing and develop new suitable content and materials for in-house courses.
  • Evaluate and Appoint Third Party Training Providers.
  • Communicate and provide feedback to organisation on effectiveness of training efforts.
  • Liaise with the relevant State Training Authorities and ensure legislative compliance.
  • MEASURES OF PERFORMANCE (INDICATORS) :

    LEADING :

  • Application of Knowledge to Job / Transfer of Knowledge to Skill.
  • Increased Employee Productivity.
  • Voice of the Customer (VOC).
  • LAGGING :

  • Total number of trained employees against the skills matrix.
  • Time to Proficiency (the rate trained learners produce results).
  • Overall impact on Organizational Performance Metrics.
  • Knowledge & Skill Retention.
  • Improved Engagement Levels based on Employee Development and future growth.
  • QUALIFICATIONS :

  • Engineering Degree or A Technical Qualification Degree or related field.
  • Additional Certification in Training e.g., Certified Technical Trainer a plus.
  • Certifications in Six Sigma required / very advantageous.
  • EXPERIENCE :

  • Minimum 05 years Technical Background.
  • Minimum 05 years in Management of the Technical Training Function.
  • Proven Work Experience as a Technical Training Manger.
  • Proven Experience in Technical Course Content Development.
  • Commercial Acumen.
  • Technical Sales expertise / background.
  • Technical Sales Training experience.
  • Demonstrated Strong Technical Abilities.
  • Ability to Lead Teams and Ability to Develop Key Talent.
  • Proven experience in Developing, Inspiring & Motivation of others.
  • Proven experience in Leading Teams and in Developing Key Talent .
  • Solid understanding of Six Sigma / LEAN process review.
  • Proven experience in Technical Training Project Execution & Management.
  • Knowledge of Web-Based Learning Platforms and Modern Educational Techniques.
  • Knowledge of French, English and Arabic required.
  • COMPETENCIES :

  • High Computer Literacy
  • Presentation / Training Facilitation Skills
  • Planning and Organisation Skills.
  • Analytical Skills
  • Research Skills
  • Training Materials Development Skills
  • Time Management
  • Customer Obsessed
  • Strategic
  • Innovative for Impact
  • Inspiring
  • Build Extraordinary Teams
  • Courageous
  • Deliver Results
  • Adaptable
  • Lead with Continuous Improvement of Business Systems.
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