Front Desk Agent
FRHI
Marrakech, Morocco
il y a 6j

Regular

Front Desk Agent The colleagues at the Front Desk offer a pleasant, sincere and personalizedservice to the clients and allow them to live an unforgettable stay in theFairmont hotels.

With excellent interpersonal skills, the Front Desk Agentprovides exceptional customer service.

HotelOverview : The hotel features opulentguest rooms and suites overlooking our 18-hole Golf Course and the AltlasMountains.

Indulge in one of our six eclectic restaurants and bars offeringlocal and international cuisine, a 2,000 sqm swimming pool, a 3,500 sqm Spa incollaboration with Clarins which offers the ultimate escape and relaxation.

TheKids Club promises our little ones a world of discoveries, and a Sports Centreto ensure you remain fit while on the road.

Summerof responsabilities :

Reportingto the Front Office Manager, responsibilities and essential job functionsinclude but are not limited to the following :

  • Control the reservation(dates of arrival, departure, possible documents : voucher,)
  • Control of payment terms(credit card, voucher, other ...)
  • Control of the distributionof rooms in case of group reception;
  • Response to the client duringthe stay on practical issues, tourist...
  • Treatment of possibledisputes;
  • Information on the servicesoffered by the hotel;
  • Management of the invoice ofthe arrival at the departure of the customer;
  • Management and closing ofclient accounts;
  • Cash receipts;
  • Management of cash funds andcash passes;
  • Holding of the secretariatof the reception;
  • Promotion of hotel products;
  • Information about the hotelenvironment and local resources;
  • Communication with otherdepartments, including the floors;
  • Transmission of orders andorders to the departments concerned;
  • Optimize the occupancy rateand turnover;
  • Move easily from onelanguage to another;
  • Other tasks, as assigned.
  • Qualifications :

  • Previous experience in a front office position;
  • Proficiency in French and English;
  • Knowledge of Microsoft Windows applications is preferred;
  • Excellent communication and organizational skills;
  • Excellent interpersonal skills and problem-solving skills;
  • Particularly responsible and reliable;
  • Theability to work in a team;
  • Ability to focus on customer needs, staying calm and courteous at all times.
  • Physical Aspects of Position(include but are not limited to) :

    Constantstanding and walking throughout shift

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