The IP Resident Engineer will part Regional IP Customer Engineering
The ability to work closely with the Technical Manager and the Solutions Designer to ensure the best delivery of the solution as per the agreed scope, and in accordance with the HLD / LLD.
Solution integration and configuration in customer networks.
Acceptance Test Plan creation, detail MOPs and solution test execution.
Technical product / solution troubleshooting and assisting in technical resolution or workaround definition.
Create and maintain customer relationship over the project life cycle and provide consultant support for technical evolutions and best practices.
Interaction with other NMS experts to up skill continuously to the latest evolutions
The role will require short term international travel, sometimes on a short notice basis.
Mobility : Frequently inside Middle East and Africa
The IP role is an integral part of the IP Routing Customer Engineering, the ability to work as part of a distributed team is critical.
A flexible approach to work, especially when communicating with other Alcatel-Lucent groups (sometimes in different time zones), is essential.
The ability to thrive under pressure and to cope with stressful and chaotic situations.
Perform service provisioning when needed.
Provide technical support to the customer operation team.
Provide qualified, assistance for new equipment, new software releases, or because of changes in Customer’s administrative process.
Set up procedures for performing day-to-day operational tasks.
Train Customer's personnel in preventing and correcting system faults while transferring knowledge and expertise from Nokia to Customer’s staff.
Train Customer's staff on new releases and recommended administrative processes.
Follows up KPIs of the operator's network in order to ensure the optimized usage of the deployed solution
Qualifications : Masters in Engineering or 3-5 years of experience in the telecom industry, dealing with IP technologies
Nokia SRA, Cisco CCIE, Juniper JNCIE or equivalent Certification are a plus.
Deep experience in IP products and solutions such as IP / MPLS, MBH, BGP, RSVP, LDP, IPv6, BNG, IPSec, 77xx family, VPNs, QoS, Multicast, Synchronization, Security
Knowledge of the solution integration process : testing, validation, acceptance of products
Understanding of 3GPP GSM, GPRS / UMTS / HSPA and LTE core network circuit
Openstack, Vmware, knowledgeable on scripting and mastering programming languages and techniques is a plus
Deep hands-on experience with system and network configuration.
Social Skills (behavior, attitude, language knowledge, ) :
Proven record in customer focus
Ability to multitask and prioritize
Demonstrated ability to work independently with minimal supervision
Taking initiative, being autonomous and rigorous
Analytical problem solver
Proven presentation skills
Work autonomously but also as a team-player
Eager to learn, willing to invest in continuous learning
Fluent in English written and verbal communication, French and Arabic would be considered as a plus