Customer Service Advisor - English
Sitel
Rabat, Raba, MA
il y a 3j

Job description

  • As a Customer Care Agent, you will have to answer calls and emails with the main objective of providing excellent service in all situations (questions, complaints, requests for advice and support;
  • technical support request level 1)

    As customer service is the lifeblood of the company, you will play a vital role in promoting the brand and its image through effective patient care and satisfaction.

    Among your attributes :

  • Responding to a wide variety of customer cases via phone and email
  • Listening carefully to customer requests and demonstrating understanding
  • Opting for the best route (appeal process) to handle the customer case
  • Remain professional and calm in all situations
  • Record and document customer cases in the appropriate tool
  • Demonstrate an attitude that reflects the best possible image of the company
  • Required profile

  • Very good time flexibility to work 44 hours per week on a rotating basis;
  • Have at least a baccalaureate
  • Have an excellent command of business English (level C1 written and spoken)
  • Proven experience in the commercial field, ideally in a call center, and preferably in a project focused on customer satisfaction
  • Recognizes the field and values of meditation and its real benefits
  • Benefits and others

    In addition to a permanent contract (CDI), social security, private health insurance and transportation provided for closing hours, Sitel offers :

  • Certification Training;
  • A de-capped sales bonus;
  • A performance bonus;
  • An evolving salary;
  • A welcome bonus;
  • Subscription to the CNSS;
  • A private health insurance
  • Like all the positions in our company, this position is open to people with reduced mobility

    7 : 00 20 : 00

    Net salary + bonus + (interesting incentive)

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