Guest Service Agent

FRHI

Marrakech, Morocco

il y a 1 mois

Hotel Overview :

The hotel features opulent guest rooms and suitesoverlooking our 18-hole Golf Course and the Altlas Mountains. Indulge in one ofour six eclectic restaurants and bars offering local and international cuisine,a 2,000 sqm swimming pool, a 3,500 sqm Spa in collaboration with Clarins whichoffers the ultimate escape and relaxation.

The Kids Club promises our littleones a world of discoveries, and a Sports Centre to ensure you remain fit whileon the road.

Summer of responsabilities :

Reporting to the Front OfficeManager, responsibilities and essential job functions include but are notlimited to the following :

Constantlyoffer a professional, welcoming and endearing service;

Greetcustomers while ensuring that all service standards are met;

Informguests about hotel facilities in an efficient and helpful manner;

Promotethe services of the hotel;

Respectthe department's policies, procedures and service standards;

Respectall security policies;

Othertasks, as assigned.

Qualifications :

Mastery of the French and English language (writtenand spoken)

Mastery of the Arabic language

Ability to handle multiple tasks in an ever-changingand challenging environment

Ability to focus on customer needs, staying calm andcourteous at all times

Previous experience in customer service an asset

Previous experience using a PMS system an asset

Knowledge of Microsoft Windows applications

Beautiful professional presentation

Excellent interpersonal skills and problem-solvingskills

Particularly responsible and reliable

Ability to work effectively under pressure in afast-paced environment

The ability to work in a team

Preferred hotel degree

Be flexible in terms of hours of work

Have the ability to manage cash money efficiently andaccurately

Physical Aspects of Position(include but are not limited to) :

Constantstanding and walking throughout shift

Occasionallifting and carrying up to 20 lbs

Occasionalkneeling, pushing, pulling

Occasionalascending or descending ladders, stairs and ramps

Postuler

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