Senior Customer Service Manager
Orange Business Services
Casablanca , Morocco
il y a 1j

about the role

Within a worldwide and multi-cultural team you will be in charge of the Customer Service Management for some important and strategic Middle East customers :

  • As the ambassador for your Customers, you create a relationship of trust, and you help to improve their customer experience
  • By analyzing the results of Customer surveys you provide to your Customers personalized responses
  • You monitor their satisfaction and develop improvement plans to address concern areas
  • You contribute to leverage positive Customer satisfaction experiences as learning best practices.
  • You monitor the Quality of Services delivered to your Customers regarding
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