To convert social media data to insights and identifying opportunities for stakeholders to improve their business
To keep a curious and skeptic spirit and being enthusiastic for learning about anything and finding ways to discover new methods and solutions.
Outcomes / Accountabilities :
Providing insight for client to support for developing their business strategy providing specialized reports.
Ensuring and producing searching and analysing data according to pre-defined key words and processes tracing and conducting manual sentiment analysis from the data ad hoc, daily, weekly, monthly and yearly reports
Identifying, mapping and monitoring the stakeholders impacting client business
Providing awareness for issue, incident, crisis & opportunity management
Ensuring & monitoring that the processes are completed within the KPIs and SLAs
Developing new tools that help automate any task or make easier ways to extract and analyse data.
Collaborating with the data science team and supporting them in developing new tools and replicating them locally
What we are looking for :