Quotation Engineer Customer Service
Bühler
Casablanca, Morocco
il y a 3j

Buhler Group in Casablanca, Morocco is looking for a passionate Customer Service Quotation Engineer to join our team. This position consists of providing quotations and insuring the sales and delivery of our Spare parts / Machines for our different food segments in the North / West and Central Africa regions.

Buhler Group in Casablanca, Morocco is looking for a passionate Customer Service Quotation Engineer to join our team. This position consists of providing quotations and insuring the sales and delivery of our Spare parts / Machines for our different food segments in the North / West and Central Africa regions.

  • Executes quotations for Grains & Food / Consumer Food Business Units
  • Involve other relevant departments for quotation / order completion.
  • Analysing quotation enquiries
  • Process quotations for Single Machine Business in coordination with the Area Sales Managers
  • Ensure quotation delivery within 48 hours
  • Push / Execute order release
  • Negotiate shipping dates / payment terms
  • Track order processing
  • Ensure high quality communication with customers
  • Reply and deliver on committed deadlines
  • Handle local orders and intercompany quotations
  • Support customers and finding solutions
  • Understand commercial principles and customs regulations
  • Structure workshop planification
  • Lead / execute local inventory
  • Coordinate with Area Service and Sales managers the status of quotations / orders and discuss how to improve customer service
  • Coordinate with service engineers the delegation process
  • Ensure CRM data quality
  • Engineering Degree or similar
  • Minimum 2 years experience
  • Experience in Inside Sales is highly appreciated
  • Experience in a spare and wear parts sales organization is a plus
  • Logistics and Customs knowledge is preferable
  • Tools : Microsoft Office + internal software, SAP, Intranet (CRM, Web)
  • Good spoken and written communication skills (English and French are a must)
  • Ability to work independently in a diverse culture environment
  • Supports other employees and team members
  • Can represent his ideas and contribute to the continuous improvement
  • Customer visit is occasional
  • Ability to work in different topics with different organisations
  • Resilient to stress and can handle the occasional high workload
  • Takes others seriously and is responsive to different inquiries
  • Take charge of small projects to develop work process and increase sales
  • Values Integrity, Excellence, Commitment, Initiative, Teamwork & Pro-active behaviour
  • Customer visit is occasional
  • International & successful company with sustainable prospects for the future
  • Wide technically & modern environment with interesting challenges
  • Professional environment with an open communication culture
  • Exciting Training and Development opportunities
  • Great & dynamic work environment
  • Cover Letter
  • Who we are

    Bühler as an employer

    We are working to create sustainable innovations for a better world. Our aim is to transform the world’s most pressing food and mobility challenges into sustainable technologies, process solutions and business models.

    At Bühler, you are empowered to show initiative and take responsibility. In our family-owned company, personal success goes hand in hand with shared success.

    We foster a diverse and inclusive workplace where integrity and courage are key drivers of our success. We support your personal development because we want you to make a difference.

    By joining Bühler, you will be helping us tackle global challenges while at the same time meeting the needs of our customers.

    Bühler is an equal opportunity employer and we value diversity and inclusion at our company, therefore, it's important that you match us and we match you.

    Regardless of your gender (m / f / d).

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