changing, enterprise-wide support service? Do you want to be a hero to Dells customers by resolving their complex IT issues?
Within Dell Services, we are looking for a Technical Support Agent to join our remote technical assistance team in Casablanca as well as providing telephone and email assistance to our European customers as part of the Dell Global Service Desk.
Dell is a collective of customer- obsessed, industry-leading visionaries. At our core is a commitment to diversity, sustainability and our communities.
We offer unparalleled growth and development opportunities for our team members. We believe that technology is essential for driving human progress, and were committed to providing that technology to people and organizations everywhere, so they can transform the way they work and live.
Key responsibilities The technical Support Department is pleased to announce the recruitment of a Technical Support Agent who is fluent in French & English.
His or her daily tasks include : - Providing first-level support - Using troubleshooting techniques and tools to identify technical defects / issues -
Assigning incidents in line with documented guidelines and procedures - Actively supporting the customer in all aspects through to problem resolution, keeping the customer informed and updated throughout life of incident -
Clearly and concisely logging and tracking details of solutions provided to resolve customer issue while maintaining and updating customer database Essential Requirements -
Fluent in French & English - Ability to analyze and solve technical problems by investigating potential solutions using troubleshooting skills -
Good organizational and interpersonal skills - Excellent telephone and customer handling skills - Ability to handle stressful situations and deal professionally with irate customers Desirable Requirements -
Certificate / Diploma in computing - Working knowledge of PC architecture / technology Benefits Our people are the most critical component of our long-
term success and their health and wellbeing are our priority. You will enjoy a comprehensive, locally competitive benefits package.
Dell is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity and / or expression, national origin, protected veteran status, disability, genetics, or citizenship status (when otherwise legally authorized to work) and will not be discriminated against on the basis of such characteristics or any other status protected by the laws or regulations in the locations where we operate.
Dell encourages applicants of all ages.
Since 1984, Dell has played a critical role in enabling more affordable and accessible technology around the world. As an end-
to- end computing solutions company, Dell continues to transform computing and provide high quality solutions that empower people to do more all over the world.
We serve customers ranging from the world's largest businesses and public-sector organizations, to small and medium businesses, and individual consumers.
We are deeply committed to serving our community, and the company has also received numerous accolades ranging from employer of choice to energy conservation awards.
At Dell, we promote an environment that is rooted in the entrepreneurial spirit in which the company was founded. This means fostering an open approach to technology innovation that delivers effective solutions for all customer challenges.
We believe technology is essential for human success and that it should be accessible to everyone