Support Manager
il y a 4h
source : Moncallcenter

Descriptif du poste

AnyTech365 is the leading company in IoT (Internet Of Things) security solutions in Europe, we provide help, protection and support for the most professional in our sector for all devices connected to the Internet.

With more than 350 employees on the Costa Del Sol, Spain, AnyTech365 has been ranked the fastest growing technology company in Spain and 27th in Europe according to the prestigious Financial Times.

We are official partners of large renowned companies such as Media Markt, Panda and many others.

Attitude, performance, commitment and teamwork are the foundations and values that define our business!

Founded just 6 years ago, AnyTech365 has grown exponentially from 70 to over 300 employees in just 2 years thanks to a policy focused on the development of our employees.

As part of our establishment in Morocco, AnyTech365 is recruiting for its new office at CasaNearShore a Support Manager.

In this context, you will be responsible for :

  • Leading and motivating a team of support technicians to ensure they are giving the best customer service possible
  • Know the company’s products and policies inside out and be able to communicate it to other members of staff
  • Implementing new systems and optimizing daily operations
  • Building a healthy atmosphere and teamwork within the team
  • Provide the highest level of compliance duties whilst working to achieve the company’s growth and income goals.
  • Must have the ability and desire to work with an international team of customer support staff. Essential to have the aptitude to help carry out the mission, values goals and objectives of the department and organization.

    Profil Recherché

  • A high knowledge in IT, System Administration and Support
  • Minimum of five years’ experience in managing technical support in medium to big tech support companies
  • Must possess excellent listening and oral communication skills
  • Ability to multi-task and high aptitude in problem determination and diagnose staff and business issues
  • Fluent in the English and French language
  • Avantages sociaux et autres

  • CDI + Private mutual insurance contract
  • 100% paid training
  • A stable and evolving position
  • A pleasant working environment and atmosphere
  • A highly motivating development plan
  • Recurring challenges
  • Open to negotiation

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