Helpdesk Associate-German and French
NTT DATA Services
casablanca, CAS, MA
il y a 4j

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services.

We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law.

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services.

We are part of the NTT family of companies, a partner to 85 % of the Fortune 100. NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law

Helpdesk Associate with German and French

Remote, Morocco

Competitive Salary + Benefits

Role Overview

The Service Desk Agent advises and assists users over the phone and electronically in solving problems related to hardware, software, networks, and peripherals using available technology.

Screens, diagnoses, research, and resolves user issues. Documents service requests and dispatches orders to support groups for problem resolution.

Advises users on the interpretation of Information Technology (IT) policies, capabilities, limitations, etc. Provides quick response to ensure maximum uptime of all users.

Role Responsibilities

  • Identify issues, investigate root causes, and recommend solutions to reported problems
  • Provide technical guidance in activities associated with identifying, prioritizing, and resolving problems by telephone and e-mail
  • Screen, refer and diagnose internal inquiries and work requests relating to PC maintenance
  • May prepare help desk incident reports and assist in hardware and software evaluation
  • Participate in a supportive role by acting as a liaison between customers and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner
  • Key Skills

  • University education, preferably technical degree, or Microsoft certifications
  • Up to two years’ experience and shows a good knowledge of Microsoft Operating Systems local and remote administration and Microsoft Office family applications
  • Experience of providing remote IT support; Ability to analyze and solve technical problems by investigating potential solutions using troubleshooting skills
  • Excellent communication and customer service skills; with the ability to handle stressful situations and deal professionally with customers
  • Fluency in German and French Language
  • Flexibility to work shifts if required
  • Benefits

    Our people are the most critical component of our long-term success and their health and wellbeing are our priority. You will enjoy a comprehensive, locally competitive benefits package.

    Job Segment : Consulting, Cloud, Help Desk, Information Technology, Technology

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