Job Description : Our Story
We are an American Fortune 500 company headquartered in Centennial, Colorado. The company specializes in distribution and value-added services relating to electronic components and computer products.
Arrow’s enterprise computing solutions (ECS) business is a global technology enablement company that brings innovative IT solutions to the market to solve complex business challenges.
We deliver value-added distribution, business consulting, and channel enablement services to the world’s leading technology manufacturers and their channel partners that serve commercial and government markets.
Find out more about us in this video :
What You Will Be Doing at Arrow?
You will be part of a new support team that we are building in Casablanca, Morocco. As one of our engineers, you will provide technical support (on Symantec products) via email / telephone to our global customers, using initiative to help them as much as possible.
What is in it For You?
For over 15 years we have trained our engineering teams to be able to cope with interesting, complex and diverse technical issues coming from small companies to large enterprise corporations.
We believe in supporting new engineers in their training with industry-recognized qualifications , as they prepare to work directly with our customers.
Engineers are developed in all aspects of the role from customer services skills and specific vendor certifications and with a team of experienced engineers on hand to help;
so you’ll never be without guidance and you won’t be thrown in the deep end, as we will support you from day 1. We have an established training program to help you develop practical skills and experience in a range of technologies.
We will tailor your development to your particular skill set and we will ensure that we hone your technical, customer service and professional skills.
What Are We Looking For?
Previous experience with at least 3 of the following products : ATP / EDR , CASB, Data loss prevention , ESEC , Encryption , Endpoint protection , Mail security for Microsoft Exchange , Protection Engine , Proxy , Secure Messaging Gateway , Server and Storage Protection , User Authentication , Web Security Services.
Confident, articulate, and professional written and verbal skills through phone, email, and webex engagements;
Exhibits strong customer facing skills while under pressure with the ability to react, adapt, and respond professionally to complex and emotional situations;
Works on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors (Use logs, traces, dumps, debuggers, reviewing product code, scripts or other software tools as a precursor to involvement by the Engineering team) ;
Collaborates well with resources outside own area of expertise to resolve customer reported problems ;
Champion organizational projects, programs and / or business initiatives using demonstrated creativity and ingenuity to improve performance and customer experience;
Demonstrate technical and execution leadership to drive overall team success;
Coaches and mentors other team members;
Participate in customer technical events site visits, user group meetings and webinars);
Understand the Product Lifecycle and future direction for the supported products or product line;
Creation of lab environments to replicate customer issues;
Adhere to case management best practices and look for new ways to improve the quality and integrity of case data / documentation;
Comfortable working in an on-call model.
The Skills That Will Help You to Succeed Even More
Technical certifications around Broadcom-Symantec.
We offer permanent full-time role.