Client Technical Support Specialist – Italian Speaker
Dell
Casablanca, Morocco
il y a 5j

Client Technical Support Specialist Italian Speaker

Job Review

Are you a brilliant problem solver who could provide front-line support for a game-changing, enterprise-wide support service?

Do you want to be a hero to Dell’s customers by resolving their complex IT issues? Within Dell Services, we are looking for a Technical Support Specialist to join our remote technical assistance team in Casablanca, as well as providing telephone and email assistance to our European customers as part of the Support Deployment Services.

Dell provides end-to-end solutions that enable more affordable and accessible technology around the world, empowering people everywhere to do more.

You will be part of a collaborative team that believes in honest communication, shares creativity and welcomes different perspectives.

There is a winning culture built on a platform of integrity and a spirit of innovation. We will also provide the mentoring, training and opportunities for you to fulfil your ambitions and potential.

Key Responsibilities

Dell Services develops and delivers solutions that enable clients to maximize returns on IT investments, drive efficiencies and reduce costs.

Working with highly skilled technical advisors, you will :

  • Identify issues, investigate root causes and recommend solutions to reported problems
  • Provide technical guidance in activities associated with identifying, prioritizing and resolving problems by telephone and e-mail
  • Screen, refer, and diagnose internal inquiries and work requests relating to PC maintenance
  • Essential Requirements

  • Fluency in Italian
  • University education, preferably technical degree or Microsoft certifications
  • good knowledge of Microsoft Operating Systems local and remote administration and Microsoft Office family applications
  • Excellent communication and customer service skills
  • Desirable Requirements

  • Experience providing remote IT support
  • Product-Services Global-Services Services Job ID : R047148

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