Technical Care Specialist - VoLTE
CNS Cloud and Network Services
Sale, Morocco, Morocco
il y a 1j

What you will learn and contribute to

Troubleshoot customer issues in 3G Core, VoLTE and 5G networks mainly related to MSS, MGW and TAS products.

Respond to customer assistance requests, process them as per procedures and guidelines.

Respond and provide support to customer Critical cases out of working hours (24X7 Emergency support).

Escalate and follow-up on problems that require resolution from Tier-3 and Tier-4 technical specialists in accordance with established procedures

Interface with the Customers to inform them about progress of assistance requests restoration and resolution

Your skills and experience

You have :

  • Engineer graduated in Telecommunications IT or Electronic Engineering or on related field,
  • Fluent spoken and written English.
  • Understanding of Mobile Networks (GMS, UMTS, LTE) and IP Networks
  • It would be nice if you also had :

  • Knowledge with Protocol Analyzer Tools (Wireshark, Tektronics etc.) and internal message flow protocols.
  • Knowledge with Core products (Subscriber Data Management) NT-HLR, HSS, OneNDS, One-EIR and One-MNP
  • Candidates should possess following personal attributes

  • Good team player
  • Ability to work under pressure
  • Willingness to continuous learning
  • Ability to work independently
  • 24x7 availability when needed to cover eventual customer emergencies (but you will be usually working the normal office hours)
  • What we offer

    Nokia offers flexible and hybrid working schemes, continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.

    Imagine creating technology that has the potential to change the world. Working with us, you will have a positive impact on people’s lives and help to overcome some of the world’s most pressing challenges.

    We act inclusively and respect the uniqueness of people. Nokia culture welcomes people as their true selves. Come create the technology to connect the world.

    Nokia is committed to inclusion and is an equal opportunity employer

    Nokia has received the following recognitions for its commitment to inclusion & equality :

  • One of the World’s Most Ethical Companies by Ethisphere
  • Gender-Equality Index by Bloomberg
  • Workplace Pride Global Benchmark
  • LGBT+ equality & best place to work by HRC Foundation
  • At Nokia, we act inclusively and respect the uniqueness of people.

    Nokia’s employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.

    We are committed to a culture of inclusion built upon our core value of respect.

    Join us and be part of a company where you will feel included and empowered to succeed.

    LI-Hybrid

    Additional Information

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