REGIONAL AFTERSALES BUSINESS MANAGER – AFRICA MARKETS  
Invest-RH
Casablanca, MA
il y a 6j

POSITION PURPOSE

To work with multi brand Distribution partners and internal functions to develop Company Aftersales Strategy to sustain a profitable Distribution network which delivers industry leading standards of Aftersales support to end customers and maximizes the financial return for Company and it’s Distribution partners from the sale of Company's Service concepts, Core and Complementary Parts.

MAJOR ACCOUNTABILITY :

  • Achievement of Parts and Commercial Aftersales objectives for defined market responsibilities
  • Monitor dealer RP completions and warranty claims administration, monitor and review dealer LAJR.
  • Work alongside TAG in ensuring regional issues resolution
  • Conduct / review Dealer Standards assessments for Aftersales functions
  • Install targeted cross functional Dealer Development Action Plans to enhance Distribution Quality through achievement of defined Dealer Standards, CSI Aftersales objectives and enhance Dealer Aftersales profitability.
  • Conduct and support dealer Parts and Service health checks against defined KPI’s. When necessary agreeing and implementing process improvements to increase workshop and parts profitability.

  • Install Aftersales Marketing Tools and Service Marketing Programs to increase the dealer’s sale of retail labour through fixed price servicing in line with Company Aftersales Strategy to support Dealer Development and delivery of profitable growth.
  • Identify Dealer Parts and Service Training / Coaching requirements and manage or deliver appropriate coaching / Development support
  • Support the development of Company Aftersales marketing strategy and creation / refinement of Marketing programs through the provision of quality market intelligence and reporting.
  • Manage schedule of targeted Dealer visits supported by professional business administration.
  • Profil

    YOUR INTERPERSONAL SKILLS :

    Leadership - ability to develop respect and influence with external Dealer partners and internal colleagues, at all levels of seniority

    Communication - consistently demonstrates clear, strong and open communication - daily communication with Dealer personnel up to Dealer Principal

    Strong presentation skills regular presentations to Dealer personnel up to Dealer Principal

    Coaching fully competent coach actively supporting development Dealer personnel to improve the performance of their business

    Expert consultative selling skills engaging Dealer personnel up to Dealer Principal

    Team player - highly co-operative and supportive of colleagues across functions within and outside Customer Support

    Strong can do’ attitude and positive attitude to change (changing business and customer needs) English and French language competen

    YOUR PROFILE

    Engineer or equivalent in a related discipline

    Minimum 2 years previous field sales / field service / customer facing / commercial experience

    Minimum 2 years experience of Agricultural Machinery industry

    Previous experience can be in Commercial Parts Customer Support, Field service or Wholegoods roles.

    The job holder must be prepared to work extended hours and travel on territory for approximately 150 days per year

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