To work with multi brand Distribution partners and internal functions to develop Company Aftersales Strategy to sustain a profitable Distribution network which delivers industry leading standards of Aftersales support to end customers and maximizes the financial return for Company and it’s Distribution partners from the sale of Company's Service concepts, Core and Complementary Parts.
MAJOR ACCOUNTABILITY :
Conduct and support dealer Parts and Service health checks against defined KPI’s. When necessary agreeing and implementing process improvements to increase workshop and parts profitability.
YOUR INTERPERSONAL SKILLS :
Leadership - ability to develop respect and influence with external Dealer partners and internal colleagues, at all levels of seniority
Communication - consistently demonstrates clear, strong and open communication - daily communication with Dealer personnel up to Dealer Principal
Strong presentation skills regular presentations to Dealer personnel up to Dealer Principal
Coaching fully competent coach actively supporting development Dealer personnel to improve the performance of their business
Expert consultative selling skills engaging Dealer personnel up to Dealer Principal
Team player - highly co-operative and supportive of colleagues across functions within and outside Customer Support
Strong can do’ attitude and positive attitude to change (changing business and customer needs) English and French language competen
Engineer or equivalent in a related discipline
Minimum 2 years previous field sales / field service / customer facing / commercial experience
Minimum 2 years experience of Agricultural Machinery industry
Previous experience can be in Commercial Parts Customer Support, Field service or Wholegoods roles.
The job holder must be prepared to work extended hours and travel on territory for approximately 150 days per year