IT Process Controller
APM Terminals
il y a 6j

Key responsibilities

Prior Go / Live (Project Phase)

  • Support during IT Project Implementation
  • LAN & WAN
  • Automated systems implementation such as Quay, Yard and Gate
  • Wi-Fi
  • CCTV, Access Control and Radio Communication
  • Support during integration testing phase
  • Identify process gaps and propose / establish solutions
  • Support on creating / updating IT SOPs
  • Go / Live (Commercial Operations Phase)

  • Monitor IT activities to support running smooth operations activities
  • Support predictive monitoring on the IT infrastructure
  • Be the first line of support for IT to handle operations execution exceptions
  • Perform quick initial root cause analysis on IT failures affecting operational execution and follow up for resolution
  • Collaborate with other functions in the Integrated Operations Center for diligent resolution of exceptions and process improvements
  • Maintain a continuous improvement mindset by actively identifying areas of improvement and contribute to related initiatives
  • Escalate exception resolution to different functions when needed
  • Accountabilities : Safety


  • Understand and follow the company’s safety system
  • Protect one self and those around from unsafe acts.
  • Actively participate in contributing to zero accidents.
  • Report any unsafe acts.
  • Alert to risks and unsafe acts that could result in an accident.
  • Participates in safety walks and hsse initiatives.

  • Master's degree in computer science, engineering or similar
  • Freshly graduated or maximum 2 years of working experience with IT Infrastructure implementation and maintenance.
  • Required Skills :

  • Excellent track record of delivery in technologies like Cisco Network, VMWare, Microsoft Windows Server, Microsoft SQL Server, Oracle DB and Linux OS
  • Experience with Industrial Software
  • Great collaboration skills, and also the ability to engage and delivery autonomously
  • Stakeholder management skills
  • Willingness and ability to branch out across several technologies
  • Experience in automated production or manufacturing is a plus
  • Lean & Six Sigma certification is a differentiator
  • Skills :

  • Languages Known :
  • French and Arabic.
  • Speak / Write / Understand English on working and communication level is a must.
  • Soft Skills :

  • Strong written and oral communication skills
  • Ability to communicate with different stakeholders
  • Good prioritization and time management skills
  • Strong problem-solving skills and analytical skills
  • Self-Starter
  • Alignment with our values
  • International mindset and inclusive behavior
  • Ambition and drive to excel together with others
  • Understands safety regulations, safe working procedures and safe materials handling procedures
  • Works well under pressure and able to focus on details
  • High level of integrity and able to collaborate effectively in a dynamic environment
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