Customer Success Partner & Sales Support Coordinator

Apm Terminals

Casablanca, MA

il y a 5j

Responsibilities :

To help develop and nurture strong, profitable, and long-term client relationships

Be the primary point of contact for customers and act as an advocate for the customer internally for Ocean & Logistics.

Identify and execute up-selling LnS opportunities

To proactively as well as re-actively engage in daily work with clients aiming to deliver high quality, professional and friendly service.

Strive for swift resolution of valid client complaints

To act as support function for the Key Account Managers in terms of preparing service and rate proposals, pricing inquiries, tender preparations and submission, presentations and monitoring of client performance versus targets

To coordinate and participate in client meetings and negotiation as required

Contribute to Process enhancements & New process design for Logistics Products

Actively build strong relationships with customers and gain an understanding of their business, service needs and drivers

What are we looking for :

Excellent interpersonal communication skills

Excellent organizational skills

Be innovative, solution orientated and constant in driving for change

Sales Oriented personality

Willing to take ownership

5+ years of relevant experience

Fluency in Arabic, French, and English (both in written and spoken). Amazigh is a plus.

A strong operational background

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