Technical Support German Speaker
Dell
Casablanca, Morocco
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source : Tanqeeb

Technical Support Agent - German Speaker

Casablanca, Morocco

At Dell Technologies, world-class service doesn’t end when a customer purchases our innovative products. Our Technical Support team is there for them whenever they need help by phone or email, online and on social media.

No matter how complex the challenge, we rise to it. We answer questions about the installation, operation, configuration, customization and use of Dell Technologies products.

For critical matters, we use our systems to provide remote diagnostic technical support. If there’s an issue with a customer’s product, we’ll analyze it, identify the cause, recommend a solution and document the problem.

Join us to do the best work of your career and make a profound social impact as a Technical Support Agent - German Speaker on our team in Casablanca .

Key Responsibilities :

You will :

  • Assure full ownership on customer repair requests, monitor and track requests to ensure accurate solution
  • Meet and exceed SLAs in providing support to our Internal & External customers
  • Gather all proper information necessary and create a quote for customers meeting the revenue and CX goals
  • Effectively prioritizes multiple demands and autonomously manages calendar and time allocation
  • Focus on delivering a positive customer experience according to Dell standards
  • Essential Requirements :

  • Fluent in German, basic English
  • Good technical knowledge
  • Customer focus and do the right thing mindset
  • Excellent communication and analytical skills
  • Ability to handle stressful situations
  • Dell Technologies is a unique family of businesses that helps organizations and individuals build their digital future and transform how they work, live and play providing customers with the industry’s broadest and most innovative technology and services portfolio.

    We value our customers, winning together, innovation, results and integrity. Grow your career with a highly competitive salary, bonus programs, world-class benefits and unparalleled learning and development opportunities all at a company that is proud to be diverse and inclusive.

    Learn more on how we are closing the diversity gap.

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