Morroco - Business Development Manager
Panalpina Casablanca, Région de Casablanca-Settat
Office Location : Casablanca
The Panalpina Group is one of the world's leading providers of supply chain solutions. The company combines its core products of Air Freight, Ocean Freight, and Logistics to deliver globally integrated, tailor-
made end-to-end solutions for eleven core industries. Drawing on in-depth industry know-how and customized IT systems, Panalpina manages the needs of its customers' supply chains, no matter how demanding they might be.
Energy and Project Solutions is a specialized service for the energy and capital projects sector.
The Panalpina Group operates a global network with some 500 offices in more than 70 countries, and it works with partner companies in over 90 countries.
Panalpina employs approximately 14,500 people worldwide who deliver a comprehensive service to the highest quality standards wherever and whenever.
We are looking to hire a Business Development Manager to achieve sales plan objectives with assigned clients and targets by effectively selling Panalpina’s products.
Generate business with assigned clients and targets in line with the sales plan
Provide client and target information, maintain CRM with 100% accuracy on every sales call and visits.
Execute sales process and achieve minimum number of sales visits per week.
Provide administrative support in relation to scheduling of sales meetings, preparation of sales collateral material and client SOP’s.
Communicate if specific client and / or operational problems need to be addressed.
Contact potential customers to qualify and process sales leads
Create customer profiles, assure accuracy / completeness of data
Maintain customer rate tariffs and shipping schedules.
Monitor responses on all sales leads and send reminders when necessary.
Generate and distribute (internal / external) reports as assigned by the management
Monitor adherence to SOPs
Prepare quotations for Panalpina network and targeted accounts applying the pricing policy
Carry out other tasks as required by management
Understands and ensures adherence to Panalpina Quality Policies, Standards and Guidelines (according to ISO 9’001, ISO 14’001 and ISO 18’001 certification) and ensures compliance to processes and procedures set in Panalpina IMS.
Ensures strict adherence to Panalpina Code of Conduct.
Business administration / commercial background
Sales experience within our industry (minimum 2 years)
Functional experience in air & sea freight forwarding and customs brokerage.
Local market knowledge (customers, competitors, suppliers).
Working experience with CRM or other reporting tools.
Expertise and professionalism in customer contacts, understanding of customer requirements, analysis and resolution of problems and complaints in coordination with Customer Services department.
Ability to successfully execute the sales process.
Ability to manage cross-functional interfaces (Operations and ISPs).
Self-management (Planning, Organizing & Goal Setting, Execution).
Able to work under tight deadlines
Self-driven and with strong spoken and written communication skills.
Very good relationship building and maintenance capabilities
Results oriented and very strong Customer focus
Very good Presentation skills
Proficient in MS Office
Local languages and fluent English spoken and written
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