The ideal candidate for this position has extensive experience in luxury brands in a Guest Experience Manager position and is fluent in French and English.
Ideally the candidate has prior experience in leading a hotel opening or major renovation / conversion. You will serve as the property Manager on Duty and oversee all property operations, ensuring that the highest levels of hospitality and service are provided.
You have the distinct privilege to create moments that are individually tailored to a particular guest’s preferences and you are willing to do what it takes to surprise and delight the guests.
You represent the property management in resolving any guest related situation. You will manage the flow of questions and direct guests within the lobby while handling the tracking of service issues.