Glover Operations Specialist
Glovo
Agadir, Morocco
il y a 12h

About Glovo :

We’re a Barcelona-based startup and the fastest-growing delivery player in Europe, Africa, and Western Asia. With food at the core of the business, Glovo delivers any product within your city at any time of day.

At Glovo, you’ll have the job of your life while working together towards our shared vision to give everyone easy access to anything in their city.

We welcome top performers that will bring new ideas, diverse perspectives, and provide you the opportunities and freedom to grow and make a real impact on millions of lives all while having fun!

We believe that diversity adds incredible value to our teams, our products, and our culture. We know that the best ideas and solutions come by bringing together people from all over the world and by fostering a culture of inclusion where everyone feels heard and has the chance to make a real impact.

It's because of this that we are committed to providing equal opportunities to talent from all backgrounds.

In your application, please feel free to note which pronouns you use (For example : she / her / hers, he / him / his, they / them / theirs, etc).

Your work-life opportunity :

Join us as a Glover Specialist and become a key member of Glovo's local operations team! We offer a challenging and dynamic environment with many opportunities for learning and development.

Be a part of a team where you will :

  • Give you the trust and support to grow, develop, and make a difference while encouraging you to bring your unique perspective to the table
  • Collaborate together and learn from each other
  • Recruit, train and onboard the entire fleet of Glovers (our couriers) in the new or existing cities, as needed
  • Be responsible for implementing processes, detect issues and propose solutions regarding all aspects of acquisition and retention of Glovers
  • Have a Data sensitive approach, making sure that all the information is transferred to our database and reports correctly
  • Be responsible for all documentation and contracts of new onboarded Glovers (check documents, call glovers for document integrations / correction)
  • Be there for the Glovers when they need support via email of proactively calling them to finish on-boarding tasks
  • Actively collaborate with your colleagues and learn from each other in a supportive environment that allows you to grow, develop and make a difference
  • You have :

  • An empathetic, inclusive and curious attitude
  • A passion to make a positive impact on the life of millions of people through technology
  • Previous experience in on-demand fleet management or customer support in a challenging and dynamic environment
  • Experience in team working
  • Good communication skills, ability and agility to solve problems
  • High motivation to work for a fast-growing startup
  • Good computer skills and basic Excel skills
  • Passion for learning and adapting to new technologies
  • Initiative, proactivity and autonomy - Glovo is also yours!
  • Good energy and you like what you do, even on bad days
  • University degree preferred
  • Fluency in English
  • An empathetic, inclusive and curious attitude
  • We are always looking for the best candidates, so if you think you would be a good fit even if you don't meet 100% of the requirements we would love to hear from you!

    Experience our Glovo Life benefits :

  • Enticing equity plan (if applicable)
  • Top-notch private health insurance
  • Monthly Glovo credit to spend on our restaurant products and zero delivery fee on all Glovo orders!
  • Discounted gym memberships
  • Flexible time off (take the time you need) and hybrid working model (own your time)
  • Enhanced parental leave including nursery support!
  • Online therapy and wellbeing benefit
  • External learning budget
  • What you’ll find when working at Glovo :

  • Gas : Driven to deliver quality results quickly
  • Good Vibes : Bring positivity and communicate openly
  • Stay Humble : Self-aware and open to learning
  • Care : Uplift people and the planet
  • Glownership : Act as proud owners
  • High Bar : Focus on Top Performance
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