Position Description :
The primary objective of the Software Portfolio and Configuration Analyst is to support the Software Portfolio and Configuration Manager in managing the software portfolio, managing user acceptance testing of applications and maintaining and updating the Configuration Management Database (CMDB) whilst always ensuring the relevant processes are followed to guarantee the integrity of the data stored within it.
This position will also be responsible for assisting with the coordination of User Acceptance Testing (UAT) on all applications in the Software Portfolio
The successful candidate will be dynamic, analytical and able to come up with smart solutions within budget constraints.
They will be able to prioritise their workload effectively and work to a high standard
Your future duties and responsibilities :
Support the Software Portfolio and Configuration Manager to rationalise the software portfolio
Support automated process improvement activities with internal Automation Technical Design Authority
Monitor trend reports to support business decisions
Collaborate with IT product owners to align activity to product and delivery roadmaps
Support the production of metrics to illustrate the business benefits / value of each application in the portfolio
Creation and maintenance of documentation related to the Configuration Management process and ensuring all policies, standards and processes are adopted.
Responsible for maintaining the configuration structures for all the infrastructure’s CIs - including their ''owner'', their interrelationships and configuration documentation
Production and delivery of reports status accounting, trend analysis, high value, reporting on high impact configuration items. ad hoc.
Identify configuration discrepancies in all IT environments and ensure an accountable owner mitigates these.
Managing engagement with stakeholders; linkages to other areas that may be dealing with CM related functions (Asset, License Management).
Continuously evaluate existing processes and procedures to ensure that Configuration Management is being carried out in the most efficient and effective manner and initiate appropriate corrective action.
Develop, review, and improve processes to maximize efficiencies
Coordinate User Acceptance Testing extensively and communicate test results
Partner with the packaging team to work through issues and defects to resolution
Required qualifications to be successful in this role :
Essential Technical Requirements
To be successful in this role we would expect you have the following experience :
Ability to understand and administer full process plans and complex data
Ability to learn quickly and support change on an organization
Excellent communication, presentation and reasoning skills
An appreciation and understanding of Configuration Management
Solid understanding of the lifecycle of assets
An understanding of the Customer’s business and how IT contributes to the delivery of a product or service
Excellent communication, networking, interpersonal and presentation skills
Ability to build and maintain efficient working relationships
Process orientated with a methodical and planned approach
Meticulous attention to detail
Strong analytical, data management and reporting skills
Desirable Technical Experiences
Experience working within an ITIL aligned Service Delivery organization
Knowledge of engineering and design software products
Qualifications : ITLv3 Foundation
Working knowledge of Service Now
Proven experience of delivering process efficiencies and improvements
Clear and fluent English (both verbal and written)
Ability to build and maintain efficient working relationships with remote teams, 3rd parties and business stakeholders
Confidence and professionalism
Analytic skills and ability to synthesize large data sets