Customer Service Representative
The Dow Chemical Company
Casablanca, Morocco, Morocco
il y a 22j

Customer ServiceRepresentative CSR

Purpose

  • Customer ServiceRepresentative is the customer facing focal point who is responsible to deliverexceptional service to Corteva Agriscience™, Agriculture Divisionof DowDuPont™, local sales business customers and profitabilityto Corteva Agriscience™, within their assigned customer base;
  • throughcreation successful relationships, build customer loyalty and confidence.

    Key responsibilities

  • Perform Order Management activities in alignment with Dow AgroSciences work processes and business service standards.
  • Follow up the preparation to do business process related to new customer code creation (Sold to and Ship to) or customer master update.
  • Enter Manual orders once received from customer or field seller.
  • Automated order : Follow up of orders entered when automatized, follow up of alert message. Maintenance of Customer Material Info Record (CMIR).
  • Maintenance of customer and product data base whereas needed.

  • In Make to Order : follow up with planners to confirm the required delivery date; In Make to Stock : follow up with Deployment Planner (DP), to ensure correct warehousing source, and availability.
  • Actively participate at Demand reviews in MTO when requested.
  • Coordination with logistic partner to align customer required delivery date and logistics availability (secondary or primary distribution)-
  • Responsible for follow up of Post Good Issued on shipment.
  • Request of express delivery or out of area exceptions to CSTL according to customer needs.
  • Responsible for QN creation when related to customer, because of integrity of product or when a diversion or revision is needed.
  • Responsible for Dispute Case creation to perform sales adjustments or QN for revision / diversion.
  • Responsible for order repricing when informed by the price coordinator.
  • Inform field seller / customer of any customer requirement / issue or opportunity on time, reaching win-win agreements.
  • Responsible to archive all the documentation related to their customer orders.
  • Customers
  • Commercial team (field sellers) and Marketing
  • Customer Service Team Leader
  • Receivable Specialist.
  • Artwork Coordinator
  • Supply (Planners and DPs), logistic partner, Export Center; ITO
  • Credit Department / Invoicing
  • OEC PC OR&H Coach and other PC roles
  • How this rolefaces / serves the customer

    Improves efficiency andeffectiveness in the way we serve our customers.

    Key Skills needed

  • Fluent Arabic / French / English language skills
  • Systems Skills (ECC & MS Office)
  • Interpersonal & Communication Skills
  • Problem solving
  • We are excited toannounce that Corteva Agriscience™ is the name of the new AgricultureDivision of DowDuPont™. We are bringing together DuPont Crop Protection,DuPont Pioneer and DowAgroSciences to create a market-

    shaping, standaloneagriculture company with leading positions in seed technologies, crop protectionand digital agriculture.

    We will work across the global agriculture value chainto create a more efficient food system.

    AtCorteva Agriscience™, we seek to enrich the lives of those who produce andthose who consume. This means we will help rejuvenate the agriculturalecosystem to support people and the planet and to ensure progress forgenerations to come.

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