An Outlet Manager is responsible for managing restaurant operations to deliver an excellent Guest and Member experience while training staff and working within budgeted guidelines.
What will I be doing?
As an Outlet Manager, you are responsible for managing restaurant operations to deliver an excellent Guest and Member experience.
An Outlet Manager will also be required to manage, train, and develop team members and work within all budgeted guidelines.
Specifically, you will be responsible for performing the following tasks to the highest standards :
Manage Restaurant operations
Maintain exceptional levels of customer service
Recruit, manage, train and develop the Restaurant team
Manage guest queries in a timely and efficient manner
Work within budgeted guidelines in relation to Food and Payroll
Drive sales to maximize budgeted revenue
Develop menus with other members of Food and Beverage team
Accountable for monthly stock takes
Incentivise team members to maximize sales and revenue
Set departmental targets and objectives, work schedules, budgets, and policies and procedures
Evaluate guest satisfaction levels with a focus on continuous improvement
Ensure communication meetings are conducted and post-meeting minutes generated
Be environmentally aware
Assist other departments wherever necessary and maintain good working relationships
Comply with hotel security, fire regulations and all health and safety legislation
What are we looking for?
An Outlet Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow :
Management and / or supervisory Food and Beverage experience
Able to meet financial targets
Ability to comply with all Food and Beverage brand standards
Ability to work under pressure
Excellent grooming standards
Willingness to develop team members and self
Flexibility to respond to a range of different work situations
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions :
Degree in relevant area
Passion for delivering exceptional levels of guest service