Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.
At ABB, we have the clear goal of driving diversity and inclusion across all dimensions : gender, LGBTQ+, abilities, ethnicity and generations.
Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.
ABB Motion is a pioneering technology leader, driving innovation in motion industries. We keep the world turning, while saving energy every day.
Our motors and drives are an integral part of everyone's lives, writing the future of smart motion.
You will be working as a Senior Service Engineer and will be the part of Motions Business Area for Service Division based in Casablanca, Morocco.
In this role you will be reporting to the Local Business Area Manager and will be responsible for executing medium to high complex service work according to work instructions and in accordance with ABB standard processes, quality standards and safety guidelines.
You will also responsible for deliver excellent customer service to satisfy customers and in close co-operation with customer and other ABB teams, take actions to identify new service business opportunities for ABB.
Assessing risks and safety hazards and implementing actions to ensuring people and equipment safety.
for medium and low voltage frequency drives.
Delivering outstanding customer service to earn customer loyalty.
Identifying new sales opportunities and taking influence in convincing the client for the complete service portfolio.
Reviewing competence levels to ensure each service engineer (including subcontractors) is appropriately qualified to handle the jobs assigned to them.
Utilizing efficient tools (e.g. Mobile Service Assist (MSA)) to streamline service processes and applications to support the customer.
Ensuring the transfer of service findings to the product / system local units for improvement of their offerings.
Ensuring the coordination of the other internal and external technicians and assigning them specific tasks related to the service needs.