A. Provides 1st and / or 2nd level PC support for multiple locations as applicable for infrastructure hardware and software in order to provide the customer with a workaround or a fix.
B. Participates on projects and leads initiatives as directed by SIS (Site Infrastructure Support) organization.
C. Acts as the main point of contact for desk-side support at multiple sites.
D. Coordinates, schedules, tests, implements and documents application upgrades or patches in order to remain on current levels of software utilized in the supported sites.
E. Gathers information needed to support IT business metrics.
F. Maintains control of Windows / Intel software and hardware in order to ensure license compliancy and asset management.
G. Implement software and hardware upgrades to support IT initiatives and comply with established standards.
H. Seek out opportunities to increase end-user operational efficiency.
I. Maintain infrastructure in order to decrease downtime and maintain quality.
J. Provides 1st level server support for site servers to help ensure a robust server environment.
K. Stay current with industry trends in Information Technology advancements
L. Performs periodic site audits at various locations to assess standards compliance
M. Provide support coverage to other sites due to extended absences and / or vacations as a part of the SIS (Site Infrastructure Support) team.
Bachelor degree or equivalent in Computer Science
Knowledge in ERP area is a strong asset.
Experience with Microsoft Office Suite and Microsoft Operating Systems
Familiarity with manufacturing applications where applicable, networking, basic telephony
English & French Language skills to a proficient level of written and verbal communication.
Critical contact for infrastructure outages that cause negative business impact. Work environment ranges from office to manufacturing floor situations.
May be contacted after hours for emergencies.
Travel up to 20%.
English & French Language skills to a proficient level of written and verbal communication
What you will get from us
Eaton’s mission is to improve the quality of life and the environment through the use of power management technologies and services.
We provide sustainable solutions that help our customers effectively manage electrical, hydraulic and mechanical power more safely, more efficiently and more reliably.
Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each day.
It’s where bold, bright professionals like you can reach your full potential and where you can help us reach ours. Eaton’s 2020 revenues were $17.
9 billion, and we sell products to customers in more than 175 countries. We have approximately 85,000 employees.
We make work exciting, engaging and meaningful for our employees through our dedication to tackling some of the toughest power management challenges on the planet and by never losing sight of what matters.
Our culture is built on a strong commitment to practicing our core values and supporting our employees with the tools they need to succeed.
We pledge to always foster a diverse and inclusive environment, including inclusion resource groups that bring together employees who share a common purpose, interest or background.
In the past year, our company has received top employment recognition by the Human Rights Campaign and almost fifty percent of our Board of Directors represented diverse groups.
When we embrace the different ideas, perspectives and backgrounds that make each of us unique, we as individuals and as a company are stronger.
We have demonstrated our passion for sustainability with the recent announcement of cutting carbon emissions from the company’s operations by at least 50 percent by 2030.
We are ethical, passionate, accountable, efficient, transparent and committed to learning. We are confident we can deliver on our promise to improve the quality of life and the environment because of the attributes that our employees embody.