Jumia Morocco hire an IT Helpdesk in
Casablanca, Morocco
il y a 5j

Responsibilities :

Ensure reporting systems and business processes incorporate industry standards with best practices; provide business process and technology support to users.

The job mission consists in creating the foundations of advanced decision support tools by learning and optimizing data driven solutions :

Provide system support and resolve issues for all systems tools used by various teams.

Provide inputs to development teams on new features required by the business.

Lead training and rollout of new systems or features for Jumia.

Develop tools to support the business users.

Key into organization values and ethics, producing results in a fast-paced environment.

Research new developments and changes to business processes and Technology

Management of system changes.

System analysis and documentation.

Propose new developments and changes to business Roadmap Technology.

Required Skills :

Excellent communication and numerical skills (English & French)

Microsoft Office Tools

Strong relationship management skills, organizational skills, coordination skills and ability to work cross-functionally and cross-organizationally

Great attention to details, self-motivation, time management and a high level of discipline are key

Strong analytical and people skills

Programming skills (HTML,PHP, CSS, SQL, etc.)

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