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As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over.
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Job Summary Respond and attend to guest repair requests. Communicate with guests / customers to resolve maintenance issues with little to no supervision.
Perform preventive maintenance on tools and equipment, including cleaning and lubrication. Visually inspect tools, equipment, or machines.
Carry equipment (e.g., tools, radio). Identify, locate, and operate all shut-off valves for equipment. Maintain maintenance inventory and requisition parts and supplies as needed.
Assure each day’s activities and problems that occur are communicated to the other shifts using approved communication programs and standards.
Display advanced ability to read standard blue prints and electrical schematics concerning plumbing and HVAC. Display above average engineering operations skills and strong general mechanical ability.
Display proficiency in at least three of the following categories, above average skills in three more of the following categories and basic skills in the remaining categories : air conditioning and refrigeration, electrical, mechanical, plumbing, pneumatic / electronic systems and controls, carpentry and finish skills, kitchen equipment, vehicles, energy conservation, and / or general building management.
Display solid knowledge and skill in the safe use of hand and power tools and other materials required to perform repair and maintenance tasks.
Safely perform highly complex repairs of the physical property, electrical, plumbing and mechanical equipment, air conditioners, refrigeration and pool heaters -
ensuring all methods, materials and practices meet company standards and Local and National codes - with little or no supervision.
Troubleshoot and perform repairs on all types of equipment (e.g., pump and motor replacement), plumbing (e.g., plunge toilets and unclog drains), electrical equipment including lamps, air conditioners, HVAC equipment, cosmetic items, extension cords, vacuum cleaners, internet devices, replace electrical switches and outlets, and program TV's.
Use the Lockout / Tagout system before performing any maintenance work. Display advanced knowledge of all engineering computer programs related to preventative maintenance, energy management, and other systems, including devices that interact with such programs.
Perform advanced troubleshooting of hotel Mechanical, Electrical, and Plumbing (MEP) systems. Display the ability to train and mentor other engineers as necessary.
report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications; and properly store flammable materials.
Ensure uniform and personal appearances are clean and professional, maintain confidentiality of proprietary information, and protect company assets.
Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
Adhere to quality expectations and standards. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees.
Speak with others using clear and professional language. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and heavier lifting or movement tasks with assistance.
Move up and down stairs, service ramps, and / or ladders. Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
Enter and locate work-related information using computers. Perform other reasonable job duties as requested.The Ritz-Carlton is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
The Ritz-Carlton does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.