Company description
The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at affordable prices .
We are part of IKEA Al-Homaizi Limited, operating in three countries - Kuwait, Jordan, and MOROCCO.
Our keywords are Home, People, Happiness, Development, Leadership, Inclusion & Diversity, All with Passion!
Join us to bridge your dreams and unique ideas within an organization that believes in People !
Job description
Monitor operational processes of Returns & Exchange & Quality Control
Prompt responses to customer complaints, securing and removing hindrances in order to secure a positive after-sales customer experience.
Ensure the customer focus and relevant business plans relate and come together in a local action plan that is operationally implemented and fulfilled.
Ensure all Standard Operations Procedures are secured according to IKEA rules
Secure that routines and working methods are well understood and applied
Leading and developing co-workers within the department in accordance with Company People idea
Contribute to positioning IKEA retailers and the IKEA Brand as responsible partners in lowering environmental impact by taking relevant actions that contribute to achieving long-term profitability in a sustainable and environmental way.
Knowledge
Proven leadership skills in a people-centric organisation.
Retail market customer insights, including sources.
Relevant customer relations processes, tools and working methods. Understand the Global Service Protocol and local appendices relating to transport and delivery.
Sound understanding of the IKEA Code of Conduct, as well as regulations and legislation relating to health, safety and security.
Solid understanding of the easy buying experience.
Cost and budget management
Motivation
The IKEA values truly reflect personal values.
Interest for home furnishing, people life at home, and the IKEA range.
Driven to exceed goals through people.
Passion for logistics and to work in a fast-paced and constantly changing retail environment.
Capabilities
Ability to align customer needs and expectations with business needs.
Good communication, negotiation and influencing skills.
Ability to find solutions for customer and operational issues.
Good social skills with a high level of accessibility.
Ability to make thinks happen with flexibility, speed and simplicity. 
